Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Job Role & Profile: B2B Sales Customer Expert II
Advertised as : Enterprise Business Development Representative
Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid
Reports to: B2B Sales Supervisor
Contract: Regular, Full-time
Education: College Diploma / Degree
Travel Requirements: No
For existing vacancy: Yes
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
About the job
Google Cloud Platform team helps large enterprise customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes using technology to connect with customers, employees, and partners.
Annual Base Salary starting at CAD $56,000 with earning potential from 5-30% based on maximizing bonus and in-year increments.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Generate demand with prospective and existing customers via video conferencing and phone calls to identify, qualify, and cultivate opportunities. Follow-up on business led campaigns, as well as self-generated campaigns using value based approaches.
Explain Google products/solutions and value proposition to businesses of different verticals and sizes and explain how they address client needs.
Learn and implement solution promoting strategies, mapping Google Cloud solutions against customer’s business imperatives particularly as it relates to digital transformation.
Perform research to provide account intelligence, identify key stakeholders, and build relationships/identify workloads in discussions with IT decision-makers and practitioners.
Partner with field promoters to drive customer attendance at marketing events, training, and other key activities to build awareness and education on Google’s solutions.
Maintain business opportunity upkeep with timely and accurate updates on opportunities.
Achieve or exceed quarterly sales quota.
What you'll do
Manage a geographical territory of enterprise accounts
Set strategy and prioritize a large territory
Self-source and partner with lead generation to qualify your outreach
Lead all sales efforts from qualification to contracting
Link solutions and value to desired business outcomes
Conduct solution demos and answer feature/function questions
Maintain Salesforce to ensure pipeline management and accurate forecasting
Identify personas at target accounts and create tailored messaging
Partner cross functionally with other sales teams, marketing, Customer Success teams, and sales leadership.
Act as a brand spokesperson / ambassador for vendor partners within your assigned territory
Job Requirements:
Bachelor’s degree, College degree or equivalent degree.
2 year minimum experience in consultative Selling and account management: managing a portfolio of enterprise/corporate high value B2B clients , identifying customers/partners needs, focus on customer goals, results and clients satisfaction.
Google Product knowledge: not limited to Google cloud & Digital media.
Outgoing and confident in inbound/outbound phone sales with great phone etiquettes.
Excellent business writing communication skills.
Strong verbal and written communication skills to pitch on the phone and compose compelling proposals.
Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets.
Proven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.
Proven technical ability with CRMs (customer relationship management).
Required Skills:
Thrive in a fast-paced, high-growth, rapidly changing environment.
Experience working in a technical sales environment.
Knowledge of CRM systems but not limited to Salesforce, LinkedIn Navigator.
Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team.
Organized and has pipeline management, time management skills and prioritization skills.
Excellent verbal and written communication skills in English.
Dependable, reliable with a strong work ethic.
Proactive, organized, responsible, proven ability to work well with a team.
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 4 weeks training, 2 weeks leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Schedule
Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.
Location
Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto.
Hybrid work setup, 4 weeks of product training will be on-site.
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
