Enterprise Applications Administrator

The Opportunity 

As an Enterprise Applications Administrator, you will play an important role in supporting the reliability, performance, and continuous improvement of Dentalcorp’s enterprise application environment. You will administer and configure business-critical applications, respond to application issues and service requests, support system enhancements and releases, and help ensure users have secure and dependable access to the technology they need. 

Working closely with Technology colleagues, business stakeholders, and external vendors, you will translate operational needs into practical system solutions while maintaining strong standards for documentation, testing, data integrity, access, and change management. This is an exciting opportunity for an applications professional who enjoys solving technical and business problems, improving how systems are used, and supporting a complex, multi-site organization. 

Who You Are 

• You are a technically capable and service-oriented applications professional who combines strong problem-solving skills with careful attention to detail.
• You take ownership of issues through resolution, communicate clearly with technical and non-technical stakeholders, and maintain composure while balancing incidents, requests, enhancements, and project work. 
• You are curious, organized, and comfortable learning new systems and business processes.
• You approach configuration and troubleshooting thoughtfully, document your work thoroughly, and understand the importance of security, data integrity, testing, and change control.
• Collaborative and accountable, you build productive relationships with users, vendors, and Technology partners while continuously looking for opportunities to improve application performance and the user experience. 

In This Role, You Will 

• Administer, configure, monitor, and support enterprise applications, including NetSuite, Salesforce, Coupa, HaloITSM, and other corporate business systems, to ensure reliable performance, secure access, and a positive user experience.
• Investigate, troubleshoot, and resolve application incidents, service requests, data issues, integration concerns, and user-reported problems. 
• Manage application access, roles, permissions, and related requests in accordance with established security, privacy, and approval requirements. 
• Partner with business stakeholders to understand operational needs, clarify requirements, and recommend practical application solutions. 
• Coordinate with software vendors, managed service providers, and internal Technology teams to resolve issues and support application improvements. 
• Support application upgrades, releases, patches, enhancements, and configuration changes through planning, testing, validation, implementation, and post-release monitoring. 
• Develop and execute test scenarios, document results, identify defects, and support user acceptance testing for system changes. 
• Maintain accurate application documentation, including configurations, workflows, access models, procedures, issue resolutions, knowledge articles, and change records. 
• Monitor application performance, support recurring system activities, and identify risks or issues that require investigation or escalation. 
• Analyze recurring incidents, user feedback, and support trends to identify root causes and opportunities for continuous improvement. 
• Support integrations and data exchanges between enterprise applications, working with technical partners to investigate and resolve issues. 
• Assist with application onboarding, user guidance, training materials, and communications to strengthen adoption and effective system use. 
• Follow established incident, problem, change, release, security, and vendor management processes. 
• Contribute to application implementations, business initiatives, acquisitions, and other Technology projects as required. 
• Participate in after-hours support or planned implementation activities when required for business-critical changes or issue resolution. 

What You’ll Bring 

• 3 to 5 years of progressive experience administering, supporting, or configuring enterprise applications in a corporate environment is required. 
• Post-secondary education in Information Technology, Computer Science, Business Systems, or a related discipline, or an equivalent combination of education and relevant experience is required. 
• Demonstrated experience troubleshooting application issues, investigating root causes, and coordinating solutions across users, technical teams, and vendors. 
• Experience supporting system configurations, user access, roles, permissions, workflows, and application security processes is required. 
• Experience supporting application upgrades, releases, patches, testing, user acceptance testing, and production implementations. 
• Experience with Salesforce development, including designing, writing, testing, and deploying Apex classes and related custom code is required. 
• Strong understanding of incident, service request, problem, change, and release management practices. 
• Experience gathering and documenting requirements, workflows, test scenarios, procedures, and technical or user-facing documentation. 
• Strong analytical and problem-solving skills, with the ability to assess issues, identify dependencies, and determine appropriate next steps. 
• Ability to manage multiple priorities while maintaining accuracy, documentation quality, and timely stakeholder communication. 
• Strong written and verbal communication skills, including the ability to explain application issues and solutions to technical and non-technical audiences. 
• Demonstrated ability to work independently while collaborating effectively with business stakeholders, Technology teams, and external vendors. 
• Experience supporting integrations, data exchanges, reporting, or data validation is considered an asset. 
• Experience working with cloud-based enterprise applications in a healthcare, dental, or multi-site environment is considered an asset. 
• Familiarity with ITIL practices or related Technology service-management standards is considered an asset. 

Why Dentalcorp? 

Dentalcorp is North America’s leading and fastest-growing network of dental practices. Through industry-leading technology, expertise, and scale, we help practices grow while supporting dental professionals to retain their clinical autonomy. Here, you’ll be trusted with meaningful responsibility, supported to grow, and surrounded by people who share ideas and raise the bar together. Our Beyond Brilliant values—Beyond the Status Quo, Beyond Excellence, Brilliant Together, and Brilliant Experiences—guide how we innovate, collaborate, deliver, and put people at the centre.  

The salary range for this position is $87,000 CAD to $103,000 CAD annually (plus a bonus of up to 10% and competitive total rewards and benefits package). Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations. This job posting is for an existing vacancy.  

You will be based at our Toronto Support Centre, located at 181 Bay Street in the heart of Toronto’s financial district. This position will be on site from Monday to Thursday, with Fridays designated as work-from-home days.  

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.