About OpenTable
With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the Job
OpenTable is seeking an Engineering Manager with a strong infrastructure or SRE background to lead the Serving Platforms team, a globally distributed group of 10 engineers responsible for the runtime foundations OpenTable relies on daily. You will oversee critical platform components across our Quality Assurance and Production environments, including Kubernetes, service-mesh clusters, Vault, and Kafka — ensuring these systems remain reliable, scalable, and secure as OpenTable's traffic and infrastructure needs grow. This position is equal parts technical leadership, people leadership, and operational execution: you'll drive on-call readiness and incident response, guide infrastructure investment decisions, and partner closely with Infrastructure Engineering and other platform teams. You will maintain clarity through shifting priorities, foster independent and accountable teams, and ensure day-to-day execution aligns with our broader reliability and platform goals.
Responsibilities
- Own the team's on-call rotation and incident response process for production-critical infrastructure, driving root-cause analysis and follow-up work that improves reliability and operational maturity.
- Drive reliability, scalability, and security improvements across existing platform systems, balancing operational health with long-term platform investment.
- Lead, mentor, and coach a globally distributed team of 10 engineers, providing clear, actionable feedback to foster professional growth and ownership.
- Shape quarterly priorities, coordinate work across multiple streams, and manage the team's operating cadence, including daily standups and sprint planning.
- Represent the Serving Platforms team across the organization, building strong relationships with stakeholders, advocating for team priorities, and driving cross-functional decisions.
- Navigate ambiguous operational and reliability challenges, surface project risks early, and communicate clear trade-offs and resolution paths to leadership and stakeholders.
Minimum Qualifications
- 5+ years of experience leading and managing infrastructure, platform, or site reliability engineering teams across multi-team initiatives.
- Demonstrated experience planning, prioritizing, and coordinating parallel engineering efforts while balancing delivery, operational health, and long-term platform improvements.
- Experience supporting modern runtime and platform infrastructure across cloud and hybrid environments (such as AWS, GCP, or Azure) alongside on-premises systems.
- Hands-on experience in Linux systems administration and practical experience with scripting or automation using Python, Go, or Bash.
- Excellent communication skills with a proven ability to translate ambiguous operational or reliability problems into clear technical plans and drive alignment across technical and non-technical audiences.
Preferred Qualifications
- Deep familiarity with modern infrastructure platforms, specifically Kubernetes, service mesh, secrets management, and event streaming.
- Practical experience with specific tools, including Kafka, MirrorMaker, Vault, Puppet, or Ansible.
- Experience leading teams through incident response, supporting root-cause analysis, and driving follow-up work to improve security and operational maturity.
- Familiarity with AI/ML tooling and its application to infrastructure operations, engineering productivity, or platform reliability.
Benefits and Perks
Generous paid vacation (20 days) + time off for your birthday
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Private health and dental insurance
Life and Disability insurance
The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.
The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses is $165,000 - $180,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
OpenTable Toronto, Ontario, CAN Office
Toronto, Canada
