Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
The Employee Relations Specialist provides expert, consultative advice and case support to leaders and HR Business Partners across the organization. This role focuses on managing complex and sensitive employee relations matters, ensuring practices are consistent, legally compliant, and aligned with organizational policies and values.
As part of the Employee/Labour Relations Centre of Excellence, the Specialist plays a key role in risk management, supporting sound decision-making, and enhancing leadership capability in employee relations. This position operates within a multi-site, matrixed environment, balancing responsiveness with consistency and enterprise standards.
Key AccountabilitiesProvide expert guidance on employee relations matters, including performance management, discipline, and terminations.
Manage and resolve complex and sensitive workplace issues, including harassment, discrimination, and whistleblower complaints.
Conduct intake, triage, and recommend appropriate resolution approaches such as investigations, mediation, or management action.
Ensure consistent interpretation and application of policies, employment legislation, and organizational practices.
Assess risk and provide fair, consistent, and legally defensible recommendations.
Partner with HR Business Partners on case strategy, risk assessment, and escalation decisions.
Coach leaders and HR partners on managing employee relations issues and resolving workplace conflict.
Maintain accurate case documentation and reporting, ensuring compliance with legal and organizational standards.
Identify trends, emerging risks, and systemic issues, escalating insights to inform strategy and policy improvements.
Collaborate with internal stakeholders, including HR, Legal, and Centres of Excellence, to ensure alignment and enterprise-wide consistency.
5–7 years of progressive experience in employee relations or human resources, with a focus on complex cases.
Strong knowledge of Canadian employment legislation and employee relations best practices.
Proven ability to manage sensitive workplace issues, including investigations and fact-finding.
Demonstrated expertise in risk assessment and developing practical, legally sound recommendations.
Excellent advisory and influencing skills, with the ability to guide leaders effectively.
Strong coaching capability to build leader effectiveness and accountability.
Experience working in matrixed or shared services environments with multiple stakeholders.
High level of professionalism, discretion, and sound judgment in complex situations.
Strong written and verbal communication skills, including documentation and reporting.
Postsecondary education in Human Resources, Industrial Relations, Business, or a related field; CHRP/CHRL designation is an asset.
Compensation:
The target hiring range for this position is $80,537.60 to $100,672.00 with a maximum of $120,806.40.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
