eHIM Quality & Support Specialist

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Accountabilities:

• Acts as support person for Health Information Management (HIM) clerical, coders, management as well as physicians as related to scanning and online chart completion
• Assigns naming conventions to documents, creates and deletes document types in the scanning system
• Adds document type bar codes to new documents
• Maintains master storybook, including document database management
• Participant in document management committee meetings
• Performs quality assurance of scanned documents to ensure image quality and indexing standards are met as set out in scanning vendor contract
• Liaises with scanning vendor regarding issues discovered during chart audits and performs corrections such as moving/deleting/merging of misfiled documents
• Takes initiative to recommend workflow improvements to current workflow/processes
• Troubleshoots issues related to bar code scanner application and ImageNow (Perceptive Content) software and advises Information Services team of the issues
• Participates in implementation of new software modules and upgrades as needed
• Corrects and merges duplicate patient records as required
• Trains new HIM staff on in-house scanning processes as well as quality assurance
• Orientates new HIM staff and new physicians to online chart completion processes
• Performs quantitative/qualitative analysis on charts routed to complete pending and returned workflow queues within ImageNow (Perceptive Content)
• Liaises with physicians regarding discrepancies within the ImageNow (Perceptive Content) chart completion system

• Graduate of an accredited health information management program
• Certified by and active membership with the Canadian College of Health Information Management Association
• Minimum of one year experience in an electronic health records management environment
• Knowledge of HIM health information systems, including workflow and processes
• Ability to examine a document and determine its proper placement within the electronic record
• Excellent computer skills, particularly Microsoft Office (Excel, Word)
• Sound knowledge of Meditech MRI/ADM modules, ImageNow (Perceptive Content) application, bar code applications
• Excellent interpersonal, oral and written communication skills
• Excellent organizational skills
• Ability to prioritize work
• Excellent problem-solving and critical thinking skills
• Ability to work independently with minimal supervision
• Must be able to travel between all Osler sites as required
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently Days 8 hours. 

Hybrid role - that function remotely, but require essential, regular onsite weekly work (subject to change in accordance with operational requirements)

Salary:
Minimum: $30.03
Maximum: $31.59

Application deadline: September 8, 2026

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.