Central 1
Dynatrace Support Specialist, 9 Month Term - (Hybrid)
Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.
What we offer:
- Work-life flexibility
- Hybrid work environment
- One time allowance to set up your office for remote first employees
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan including family building and gender affirmation
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts
*subject to employment agreement
Job Summary:
This role is responsible for providing technical support, troubleshooting, and issue resolution for Dynatrace monitoring and observability solutions. Your expertise will help optimize application and infrastructure monitoring, resolve technical issues, and ensure a high level of systems performance.
What you'll be doing:
- Provide Tier 1 and Tier 2 support for Dynatrace issues, including troubleshooting and resolving incidents in a timely manner.
- Assist in the implementation, configuration, and optimization of Dynatrace environments.
- Work with various internal teams to identify, analyze, and resolve complex monitoring and observability problems.
- Collaborate with internal teams to provide solutions for customer challenges related to performance, scalability, and reliability.
- Conduct root cause analysis for recurring issues and provide recommendations for process improvements.
- Continuously monitor production environments and provide proactive support to prevent potential issues.
- Document all support activities and troubleshooting steps for internal knowledge sharing and future reference.
- Stay up to date with new Dynatrace features, releases, and best practices to provide optimal support and guidance.
- Collaborate with development and product teams to identify areas for enhancement in the Dynatrace product and service offerings.
- Provide training and guidance to other team members on how to use Dynatrace effectively.
- Performs other duties as required to deliver exceptional service and to support Central’s business goals.
What you'll have:
- 4+ years of hands-on experience with Dynatrace in a support, operations, or consulting role.
- Strong knowledge of Dynatrace platform capabilities, including monitoring, APM (Application Performance Management), infrastructure monitoring, and log management.
- Proficiency with troubleshooting tools, techniques, and methodologies to diagnose issues in complex environments.
- Experience working with cloud environments (AWS, Azure) and containerization technologies (Kubernetes, Docker).
- Solid understanding of IT infrastructure, including servers, networking, and databases.
- Experience with scripting languages (e.g., Python, Bash, PowerShell) for automation and troubleshooting purposes.
- Strong communication skills, both written and verbal, with the ability to interact with both technical and non-technical stakeholders.
- Ability to work independently and as part of a collaborative team environment.
- Customer-oriented mindset with a focus on delivering exceptional support and building long-term client relationships.
Nice to Have:
- Dynatrace certification(s) (e.g., Dynatrace Certified Associate or Specialist).
- Familiarity with ITSM tools such as ServiceNow, JIRA, or similar platforms.
- Experience with monitoring integrations and custom plugin development.
- Background in DevOps, CI/CD pipelines, and Agile methodologies
Salary Range: $72,000 - 85,000 per annum
The salary range represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.
#LI-Hybrid
Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.
Top Skills
Central 1 Mississauga, Ontario, CAN Office
2810 Matheson Blvd. E., , Mississauga, ON , Canada, L4W4X7
