Manager, Solution Operations - Agent Suite

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Solution Operations - Agent Suite
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard's rich AI and Data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Mastercard Agent Suite team is building what's next at the intersection of agentic AI, commerce and payments. Launched in 2026, Agent Suite is a brand-new solution designed to help enterprises build, test, and deploy customizable AI agents that transform how businesses operate, engage customers, and drive growth.
This new team is making it possible to help enterprises build, test, and deploy customizable AI agents that transform how businesses operate, engage customers, and drive growth. This is a true "zero-to-one" environment. We're looking for builders, problem-solvers, and innovators who thrive in ambiguity, move fast, and are excited to shape new technology, new ways of working, and build a new category of enterprise solutions from the ground up. Join us as we take deep payments expertise, customer-centric insights and responsible AI principles to turn emerging agentic technology into real-world outcomes for banks, merchants, and partners.
Overview
The Manager, Agent Suite Solutions Operations is responsible for operationalizing the partnership strategy and optimizing the technical and operational backbone of Mastercard's fast growing AI Consulting capability. Reporting to the Director of Solutions Operations, this role runs the evaluation engine that brings new partners and vendors into the Agent Suite ecosystem, ensures scalability and compliance, and leads strategic initiatives across global operations. The Manager ensures that partner evaluations are rigorous, systematically assessed and backed, and mapped to product and delivery needs or opportunities.
Operating in a fast-paced environment where ambiguity and rapid evolution are the norm, the Manager will turn partnership strategy into repeatable evaluation practices, build the operating rhythms that keep partner work moving on pace, and translate evaluation outcomes into clear recommendations for executive and client decisions. This role requires both commercial and
Partnerships & Partner Evaluation• Run the evaluation process including initial screening, diligence, scoring, and recommendation,• Lead the working-level execution of evaluations across prospective partners, pulling in Product, Engineering, Legal, Privacy, Procurement, and Commercial inputs and synthesizing them into an actionable recommendation.• Maintain the partner portfolio view: track where each relationship sits, what it's delivering, and where the gaps and opportunities are.• Continuously raise the bar on how partnerships get evaluated - tightening criteria, improving scalability as the ecosystem grows.
Program Governance
- Shape and steward governance frameworks that support scalability, compliance and responsible innovation.
- Partner closely with internal stakeholders and external vendors to curate capabilities, align resources and strengthen the overall Agent Suite ecosystem.
- Facilitate the resolution of complex operational and technical challenges by bringing the right voices together and methodically problem-solving.
- Identify and implement opportunities to streamline operational processes through automation and thoughtful system design.
- Ensure all clarity and alignment in program communications, tailoring messages to different audiences and leadership levels.
Program Delivery
- Design and evolve technical workflows and governance frameworks that help teams deliver high quality outcomes efficiently and consistently across global teams.
- Ensure technical systems (e.g., project tracking, reporting platforms) are configured and support team needs seamlessly.
- Champion continuous improvement initiatives across operational workflows, encouraging teams to experiment, learn and refine to enhance how we operate.
- Act as a liaison between Product, Engineering, Procurement, and Operations teams to align priorities and enable timely delivery.
All About You:
- Experience in technical/product operations, partnerships, pre-sales, program management
- Proven ability to design and implement technical workflows and governance frameworks.
-Demonstrated track record of running partner or vendor evaluations end-to-end
- Strong proficiency in operational analytics, automation tools, and compliance processes.
- Exceptional communication and stakeholder management skills; able to influence at senior levels without direct authority.
- Comfortable operating in a fast-paced, innovation-driven environment with high ambiguity.
- Comfortable building systems from scratch when necessary.
- Enjoys coaching others to ensure team goals are met.
- Bachelor's degree or equivalent work experience in a technical or business discipline
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $109,000 - $158,000 CAD