Director, Operational Risk Management

The Director, Operational Risk Management of Global Wealth and Asset Management Canada, will be responsible for assisting the Operational Risk Officer of North America Global Retirement & Manulife Wealth with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk mitigation activities, within the Canadian Segment of the Global Wealth and Asset Management business. The ideal candidate will have expertise in the asset management industry across various asset classes relevant to Retirement and Wealth Management, which may include fixed income, equities, real estate, private debt, mortgages, and derivatives, with knowledge of various vehicle types such as separate accounts, mutual funds and ETFs. In addition, the candidate will have significant experience in the design, implementation and/or execution of the Operational Risk Management framework for a large financial institution.

Position Responsibilities: 

• Conduct Oversight of Risk and Control Self-Assessments: documentation of key risks and controls and development of action plans to remediation of control gaps, as needed
• Contribute to the development of Key Risk Indicators to track identified risks and complete oversight of the results
• Collect, review and reconcile internal and external risk incidents/ loss events, ensuring they are addressed in a timely, including root cause analysis
• Contribute to the design and execution of scenario analysis for key risks
• Identify emerging risks to strengthen risk oversight
• Responsible for assisting the Operational Risk Officer of North America Global Retirement & Manulife Wealth with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk mitigation activities, within the Canadian Segment of the Global Wealth and Asset Management business.
• Support change management; for new products, business initiatives and strategies and assess impact on the division’s risk profile.
• Develop close partnerships and provide value-added collaboration with business and functional leaders to ensure that key risks are properly identified, managed and mitigated.
• Support the development and maintenance of Global Wealth & Asset Management-level Risk Appetite Statements and associated metrics.
• Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization.
• Provide support for risk aggregation and reporting.

Required Qualifications: 

• A seasoned risk professional with a minimum 8 years of risk management, finance and/or audit experience.
• Strong working knowledge of the retirement, wealth and asset management industry and familiar with the current regulatory environment and the risks facing Financial Institutions’.
• Proven expertise and knowledge of ORM concepts and practices (Risk and Control Self Assessments, Risk Indicators, risk events, scenario analysis).
• A strong moral compass and a commitment to high ethical standards.
• Strong collaboration and partnering skills and proven ability to develop effective working relationships with business and functional partners to influence decisions.
• Strong program and project management skills and ability to independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines.
• A highly motivated and results-oriented individual with an established track record in building effective programs and transforming strategy into action.
• Highly developed business acumen with ability to synthesize complex information from various sources, identifying key points and issues.
• Solid analytical and creative problem-solving skills and the ability to motivate others to implement new solutions.
• Excellent verbal and written communication skills, including ability to articulate complex technical issues.
• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team: 

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.