Director, Inside Sales

As the Director, Inside Sales , you will report into the Head of Retail Distribution, and lead a team of national Inside Wholesaling professionals. We are looking for someone who can lead a high-performing team by establishing a cohesive vision, setting clear job expectations and driving business outcomes from a group of Internal Wholesalers with a high level of engagement. In close collaboration with the Regional Vice Presidents along with our strategic partners (including product, marketing, tax and estate planning), you will seek to drive sales into our Individual Life and Living Benefit Insurance sales and Guaranteed Wealth Solutions. 

The role of the Internal Wholesaling team at Manulife focuses on prospecting for new clients (advisors), rekindling relationships with advisors who have stopped supporting Manulife, building relationships with clients who have just begun to do business with us, and partnering with External Wholesalers to cover the top clients in the region. This team also helps to plan and invite clients and prospective clients to Manulife events.  

Position Responsibilities:

• Actively represent the Inside Sales Team in keeping with the (RDLT) Retail Distribution Leadership Team’s mandate within the organization in order to facilitate a results-based culture. 

• Establish other partnerships internally with Client Services, Training and Development, Human Resources, Product, Marketing and e-Business, Information Technology, Institutional Sales and Business Analysts. 

• Implement initiatives in partnership with the RDLT to drive insurance and guaranteed wealth solutions sales. 

• Contribute to crafting the overall structure of the Internal Wholesaler team (both for the present needs of Manulife and its future needs) 

• Drive the vision of Inside Sales as aligned with the IIC Distribution Strategy through the creation of transparent performance expectations of Inside Wholesalers (call quality expectations, activity expectations, client coverage expectations, wholesaler partnership expectations, etc.), 

• Conduct direct management meetings and overall Inside Sales team meetings, drive sales campaigns, craft training and development initiatives and encourage greater involvement and representation on behalf of the organization  

• Help to set the annual team budget and ensure the team has the tools and training required to carry out their best work while keeping that budget in mind 

Required Qualifications:

• You have senior-level sales management experience from within the Canadian insurance industry, combined with previous experience (approximately 10 years' worth) as an individual sales rep. 

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

• You have excellent relationship management capabilities, combined with strong leadership, social and management skills, with ability to negotiate and influence effectively throughout the organization. 

• You are a strategic thinker, with a strong affinity for change management and implementation. 

• You have excellent business insight, ability to communicate, you are a concise decision maker and are deeply effective in your interaction with others. 

• Demonstrated relationship and leadership skills as well as a consistent track record of sales and operational effectiveness. 

• You have experience in sales program development, compensation plan modeling, budget management, policy and reporting expertise, systems management, and recruitment initiatives. 

• You have spent time building and executing Individual Development Plans, setting goals for a team, and measuring performance using metrics.  

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.