Director, Global Payroll

We’re looking for a Director, Global Payroll to develop and execute the global payroll strategy, manage risk, ensure compliance with payroll regulations and drive process improvements. You will lead a team of payroll professionals, collaborate with cross-functional stakeholders, and provide strategic direction to optimize global payroll operations across multiple countries and regions. You will lead the implementation and optimization of systems/processes and third-party service providers. This role requires strong leadership skills, extensive knowledge of global payroll practices, and the ability to navigate complex payroll landscapes. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located within certain provinces in Canada and certain states in the United States.

WHAT YOU’LL DO:

• Develop and execute the global payroll strategy, aligning with business objectives and compliance requirements.
• Oversee end-to-end global payroll operations, ensuring accurate and timely processing for multiple countries and regions.
• Establish and maintain strong relationships with local payroll providers and vendors to ensure seamless payroll delivery.
• Ensure compliance with global payroll regulations, tax laws, and social security requirements in each jurisdiction.
• Design and implement global payroll policies, procedures, and internal controls to ensure consistent practices, risk mitigation and compliance. Maintain internal control documentation and participate in key control activities. 
• Govern and assess current payroll systems and processes to drive process improvements to enhance efficiency, accuracy, and scalability of global payroll operations. 
• Stay updated with evolving payroll regulations, industry trends, and emerging technologies in global payroll management.
• Lead and manage a team of payroll professionals, providing guidance, mentorship, and performance feedback. Perform full scope of people management responsibilities, including recruitment, selection and other DE&I practices.
• Collaborate with cross-functional teams, including HR, Finance, Legal, and IT, to streamline payroll processes and data integration.
• Partner with the Total Rewards and People teams to manage stock-based compensation processing, including stock option exercises, and RSUs, to ensure compliance across different regions.
• Develop and monitor key performance indicators (KPIs) and metrics to assess payroll performance and ensure service level agreements (SLAs) are met.
• Manage relationships with external auditors, tax authorities, and other stakeholders for audits and compliance checks.
• Lead the integration of payroll activities related to any M&A transactions including but
• not limited to employee onboarding, legislation compliance, and system integration.
• Coordinate year-end payroll processes, including tax reporting, annual statements, and compliance filings globally.
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Advanced level of payroll experience, including experience as a Global Payroll Director or similar leadership role, overseeing global payroll operations. A minimum of 10 years of payroll management experience leading a payroll team.
• Relevant certification or professional qualification in payroll such as the CIPP Diploma in Payroll Management and a bachelor’s degree in Accounting, Business Administration, or Finance.
• In-depth knowledge of global payroll practices, regulations, tax laws, and compliance requirements across multiple countries and regions. (Canada, US, Mexico, and countries within the APAC & EMEA regions). Strong understanding of statutory deductions, tax rates, social security requirements, and benefits regulations globally.
• Proficiency in using payroll software or systems for end-to-end global payroll processing. Experience with Workday payroll processing module an asset.
• Experience with equity and stock-based compensation payroll requirements, and strong understanding of data protection regulations and confidentiality requirements.
• Accountability: holds self and others accountable to meet commitments.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Customer Focus: demonstrates a desire to proactively help and support internal/external customers in meeting their needs.
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
• Self-Development: is personally committed to, and actively works to continuously improve.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-YF #LI-Remote #LI-Hybrid