Director, Enterprise Crisis and Continuity

Why you’ll love working here:

• high-performance, people-focused culture

• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves

• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth

• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security

• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).

• optional post-retirement health and dental benefits subsidized at 50%

• yoga classes, meditation workshops, nutritional consultations, and wellness seminars

• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary

The Director, Enterprise Crisis and Continuity, is responsible for leading the execution and ongoing management of HOOPP’s Enterprise Crisis Management and Business Continuity programs. Reporting to the Senior Director, Operational Risk and Enterprise Crisis Management, the Director supports the development, implementation, and continuous improvement of frameworks, plans, and capabilities that enable HOOPP to prepare for, respond to, and recover from disruptive events.

This role ensures that crisis response, business continuity, and recovery strategies are operationally effective, tested, and aligned with corporate priorities. Working under the direction of the Senior Director, the Director partners closely with business leaders across the organization and external partners to support organizational resilience and the continued delivery of HOOPP’s pension promise.

The Director provides subject-matter expertise, program leadership, and hands-on oversight of enterprise crisis and continuity activities, translating strategic direction into practical, executable plans and measurable outcomes.

What you will do:

Enterprise Crisis & Continuity Program Leadership

• Lead the day-to-day management and execution of HOOPP’s Enterprise Crisis Management and Business Continuity programs, in alignment with direction from the Senior Director, Operational Risk and Enterprise Crisis Management.

• Maintain and evolve crisis and continuity frameworks, standards, methodologies, and tools to address response, recovery, restoration, and resilience needs across the organization.

• Ensure programs remain fit-for-purpose, risk-informed, and aligned with regulatory expectations and leading practices.

Crisis Response & Recovery

• Coordinate and support enterprise response, recovery, and restoration activities during actual crisis or disruption events.

• Act as a key operational leader during incidents, ensuring timely escalation, coordination, documentation, and post-incident review.

• Support executive decision-making during crises through clear analysis, options, and recommendations.

Business Continuity Management

• Oversee the development, maintenance, and testing of business continuity and recovery plans across business units.

• Facilitate business impact analyses (BIAs), dependency mapping, and risk assessments in collaboration with business and IT partners.

• Ensure continuity strategies for people, facilities, technology, data, and third-party dependencies are documented, tested, and actionable.

Testing, Exercises & Continuous Improvement

• Plan and deliver regular crisis simulations, tabletop exercises, and business continuity tests, including cross-functional and third-party participation.

• Track findings, gaps, and remediation actions, and report progress to senior management.

• Drive continuous improvement through lessons learned, industry benchmarking, and program maturity assessments.

Stakeholder Engagement & Collaboration

• Work closely with internal partners including IT, Risk, Legal, Finance, Plan Operations and People, Communications & Operations divisions. 

• Coordinate with external service providers, emergency response partners, landlords, and suppliers to ensure continuity obligations are met.

• Support Chief Risk and Strategy Officer in preparation for CEO and Board Committee meetings, and executive briefings related to crisis and continuity readiness.

Training, Awareness & Advisory Support

• Develop and deliver crisis and continuity awareness and training programs for leaders, plan owners, and staff.

• Provide advisory support to business units on crisis preparedness, continuity planning, and resilience best practices.

• Contribute subject-matter expertise to related initiatives such as operational resilience, supplier risk, and emergency preparedness.

Reporting & Governance Support

• Prepare regular reporting on program status, risks, testing outcomes, and readiness metrics.

• Support internal and external audits, regulatory reviews, and assurance activities related to crisis and continuity management.

• Maintain documentation, policies, and standards in line with organizational and regulatory expectations.

• Support the development, refinement and execution of Operational Risk programs, as needed.

What you will bring:

• Bachelor’s degree in business, management, risk, facilities, emergency management, or a related field, or equivalent experience.

• Business continuity, crisis management, or resilience-related certifications (e.g., BCI, DRII) are an asset.

• 7+ years of progressive experience in business continuity, crisis management, emergency management, operational resilience, or related disciplines.

• Hands-on experience developing, implementing, and maintaining business continuity and crisis response programs.

• Working knowledge of industry frameworks and standards (e.g., BCI Good Practice Guidelines, DRII Professional Practices).

• Experience coordinating cross-functional teams during incidents or major disruptions.

• Strong program execution, planning, and organizational skills.

• Ability to translate strategic direction into practical plans, processes, and outcomes.

• Proven stakeholder management and collaboration skills across diverse functions.

• Clear, confident communicator with the ability to operate effectively under pressure.

• Sound judgment and decision-making capabilities in time-sensitive and high-impact situations.