Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
Position Overview:
The Director of EC Digital Services is tasked with leading the strategic development, execution, and ongoing enhancement of digital services across EC globally. This role not only involves overseeing a large, diverse team of digital service professionals but also acts as a bridge between EC Digital and Operations teams. The director will ensure that cutting-edge digital solutions are not just created but are effectively implemented within operational project deliveries, making them an integral part of our project execution strategy. This position will require extensive regional and international travel estimated to be 30% or more as well as, the flexibility of a hybrid work arrangement to include both office and remote work schedules.
Responsibilities:
- Strategic Leadership: Develop and drive the strategic vision for EC's digital services, ensuring alignment with broader business goals and operational needs.
- Operational Integration: Collaborate closely with the Operations Director to roll out innovative digital solutions across projects, enhancing the digital competence of the operations team and fostering seamless adoption of new technologies.
- Digital Competence Advocacy: Act as an advisor to the operations team, suggesting and overseeing the implementation of strategies to boost their digital skills and adoption of new technologies.
- Team Management: Lead, mentor, and develop a diverse team of digital service professionals, promoting a culture of innovation, collaboration, and high performance.
- Service Improvement: Continually assess and refine digital service processes and tools, aiming for superior operational efficiency and integration into core project delivery methods.
- Stakeholder Collaboration: Work in tandem with senior leadership and cross-functional teams to ensure digital strategies and tools are effectively integrated into AECOM's projects and meet the evolving demands of the market.
- Resource Management: Strategically manage the demand for digital services, optimizing team dynamics and resource allocation to support project requirements and operational goals.
- Risk and Change Management: Proactively identify and address risks, ensuring digital initiatives comply with industry standards and lead change management efforts to cultivate an adaptable and forward-thinking team environment.
- Budget Management: Oversee budget planning and management for digital services, ensuring cost-effective operations and alignment with financial goals.
Skills:
- Strong leadership, communication, and interpersonal skills
- In-depth knowledge of operational and service management frameworks
- Experience with digital tools and platforms (e.g., CRM systems, cloud solutions, automation technologies, AI/ML applications)
- Ability to manage multiple projects, priorities, and stakeholders in a fast-paced environment
- Analytical mindset with a focus on continuous improvement and operational efficiency
- Excellent problem-solving and decision-making skills
- Strong financial acumen and ability to analyze complex data to drive business decisions
- Proficiency in project management methodologies and tools
Key Competencies:
- Strategic Thinking: Ability to think long-term, anticipate future trends, and align operational strategies with business objectives
- Leadership & Team Management: Proven ability to lead, develop, and motivate a large, diverse team; fostering a culture that is innovative, collaborative, and oriented towards continuous learning and adaptation.
- Operational Excellence & Integration: Expertise in not only streamlining processes but also effectively integrating digital innovations into everyday project executions, ensuring that digital advancements translate into tangible operational improvements.
- Change Management: Proficiency in leading digital transformation efforts and driving innovation within large, complex organizations
- Stakeholder Management: Exceptional ability to build relationships with internal and external stakeholders, balancing competing demands and aligning interests
- Global Business Acumen: Understanding of international business practices, cultural nuances, and regional market dynamics
- Risk Management: Ability to identify, assess, and mitigate operational and strategic risks
- Innovation Leadership & Digital Advocacy: Strong capability to drive innovation within the organization and advocate for the adoption of emerging technologies, ensuring that the operations team continually advances in digital competence and efficiency.
Qualifications
Minimum Qualifications
Education:
- Bachelor’s degree in business administration, Digital Technologies, Information Systems, Computer Science, Engineering or a related field
- Demonstrated equivalency of education and experience may be considered
Experience:
- 12+ years of experience in digital services, operations management, or a related field, with at least 4 years in a senior leadership role managing large, cross-functional teams, ideally in a global or multinational context
- Expertise in digital technologies, process optimization, and service delivery management
- Experience in managing large budgets and complex resource allocations
- Track record of successful project delivery in a global, multi-stakeholder environment
- Demonstrated experience in implementing and optimizing digital service platforms and tools
- Proficiency in the English language, both written and oral
Additional Information
About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
