Senior cross-functional leader accountable for engineering excellence, operational reliability, and customer-centric delivery. Leads software, DevOps, infrastructure, and customer success teams; drives CI/CD, architecture governance, incident management, SLA/SLO oversight, capacity planning, financial planning, and executive client engagement to scale SaaS/cloud platforms and deliver predictable outcomes.
Job Title: Director of Operations (Delivery & Operations)
Experience: 15+ Years
Role Overview
The Director of Engineering & Operations is a strategic, cross-functional leader responsible for driving engineering excellence, operational efficiency, and customer-centric delivery. This role integrates technical leadership, service delivery, and client engagement to ensure end-to-end success across platforms, projects, and customer portfolios.
You will lead multi-disciplinary teams spanning software engineering, DevOps, infrastructure, and
customer success, aligning execution with business objectives, operational KPIs, and client satisfaction outcomes.
Key Responsibilities
Delivery Leadership
- Lead, mentor, and scale high-performing teams across software engineering, DevOps, and infrastructure operations.
- Establish and enforce engineering best practices, including coding standards, CI/CD pipelines, and release management frameworks.
- Drive architecture governance, performance optimization, and innovation across products and platforms.
- Oversee capacity planning, workforce strategy, and talent development, ensuring teams are equipped to meet growth objectives.
Operations Management
- Design and continuously improve operational frameworks focused on reliability, scalability, cost efficiency, and service resilience.
- Oversee cloud infrastructure environments (AWS, Azure, GCP, or hybrid), emphasizing automation, observability, and security.
- Lead SLA governance, incident management, and root cause analysis, applying ITIL, Lean, or Agile Operations practices.
- Implement and monitor performance dashboards, KPIs, and SLOs to drive predictability and service excellence.
Accounts & Client Management
- Build and maintain executive-level relationships with key customers and strategic partners.
- Serve as the primary escalation point, ensuring rapid resolution and clear communication during critical incidents.
- Partner with Sales, Product, and Customer Success to identify growth opportunities and deliver value-driven outcomes.
- Ensure service delivery excellence, contract compliance, and successful renewal strategies.
Strategic & Financial Oversight
- Own budgeting, financial planning, and cost optimization, ensuring efficient allocation of engineering and operational resources.
- Align technology roadmaps with business strategies to maximize ROI and long-term scalability.
- Contribute to executive decision-making, risk management, and strategic planning initiatives.
- Champion digital transformation, automation, and innovation to continuously modernize operations.
Qualifications & Experience
- Education: Bachelor’s or master’s degree in computer science, Engineering, or a related field (MBA preferred).
- Experience: 15+ years in progressively senior roles across engineering, operations, and client facing leadership, ideally within SaaS, cloud, or technology-driven environments.
- Proven success leading cross-functional teams and managing large-scale, multi-million-dollar
- delivery portfolios.
Strong technical expertise in areas such as:
- Cloud platforms (AWS, Azure, GCP)
- DevOps and CI/CD ecosystems
- Microservices and distributed architectures
- Enterprise application delivery
- Demonstrated ability to improve operational KPIs, scale teams, and maintain high levels of customer satisfaction.
- Exceptional communication, stakeholder management, and executive presentation skills.
Core Competencies
- Strategic Thinking & Business Acumen
- Technical Leadership & Architecture Oversight
- Operational Excellence & Process Optimization
- Client Engagement & Relationship Management
- Financial Management & Cost Optimization
- Cross-Functional Leadership & Collaboration
About TechBlocks
TechBlocks is a global digital product engineering company with 16+ years of experience helping Fortune 500 enterprises and high-growth brands accelerate innovation, modernize technology, and drive digital transformation. From cloud solutions and data engineering to experience design and platform modernization, we help businesses solve complex challenges and unlock new growth opportunities.
At TechBlocks, we believe technology is only as powerful as the people behind it. We foster a culture of collaboration, creativity, and continuous learning, where big ideas turn into real impact. Whether you're building seamless digital experiences, optimizing enterprise platforms, or tackling complex integrations, you'll be part of a dynamic, fast-moving team that values innovation and ownership.
Join us and shape the future of digital transformation
TechBlocks Vaughan, Ontario, CAN Office
Suite 4,, 399 Applewood Crescent, , , Vaughan, Ontario , Canada, L4K 4J3
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