Director, Content and External Communications

Aviso Wealth:

At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso Wealth has to offer at www.aviso.ca.

The Opportunity:

We’re looking for a Director, Content and External Communications to join our Marketing and Client Experience team. Reporting to the VP, Marketing, this role is accountable for Aviso’s end-to-end external narrative including how we show up in the market, how our story is told across channels, and how our reputation is enhanced and protected.

As the leader of content strategy and external communications, you will be responsible for Aviso’s external voice across PR, thought leadership, content marketing, and social media, ensuring strong alignment between brand, business priorities, and audience needs. You will provide strategic leadership to a multi‑disciplinary team responsible for earned media and media relations, content marketing and social channels, and end‑to‑end content planning and production – ensuring consistent, high‑quality execution at scale and a clear, credible external voice.

This role is critical to shaping and stewarding Aviso’s reputation within the Canadian wealth services ecosystem. This includes supporting executive and CEO external communications, and managing issues and crisis communications in close partnership with Aviso’s internal Corporate Communications and Enterprise Risk Management teams.

Who you are:

• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

What your day looks like:

Strategy and Planning

• Own and lead Aviso’s enterprise content and external communications strategy, translating business, brand and reputation priorities into integrated annual and quarterly plans across content, public relations, thought leadership, executive communications and social media
• Establish a disciplined planning and prioritization approach that balances enterprise storytelling, business-line requirements, audience needs and team capacity, supported by an integrated editorial and communications calendar 

Content, editorial and channel leadership

• Set Aviso's content strategy, including audience priorities, messaging architecture, editorial themes, channel roles, content formats, distribution and reuse

• Champion a clear and differentiated external voice and provide strategic and editorial oversight for high-impact content, including thought leadership, remarks, articles, presentations, social content, video, infographics, campaign content and Aviso's annual report
• Guide content experiences across Aviso's external digital and social channels, ensuring content is authoritative, accessible and discoverable across traditional search, answer engines and AI-driven discovery (SEO/AEO/GEO)
• Set the strategic direction and governance for social media channels and community management, including platform-specific strategies and engagement objectives aimed at strengthening brand trust, relevance and insight generation

External communications and reputation

• Lead Aviso's external communications and earned media strategy, strengthening visibility, credibility and thought leadership
• Oversee proactive media relations, including narrative development, media outreach, journalist relationships, spokesperson preparation and the identification of timely earned-media opportunities
• Guide executive external communications, including speeches, presentations, media engagements, thought leadership, and other external-facing materials
• Support issues management and crisis communications, in close partnership with Internal Corporate Communications, Enterprise Risk Management, and executive leadership

Team leadership, governance, and performance measurement

• Lead, coach and develop a multidisciplinary team responsible for content strategy and production, social media, public relations and earned media, setting clear mandates, priorities and performance expectations
• Foster a high-performing, collaborative culture, working closely with marketing and business line colleagues to identify and develop robust strategies that support brand trust, growth, client engagement and retention
• Develop and reconcile annual budget, oversee PR agency partnerships and related budgets, scopes, deliverables and performance
• Establish and oversee a content performance and measurement framework to assess engagement, effectiveness and impact across owned, earned and shared channels; Ensure a disciplined approach to ongoing optimization of content strategies, formats and distribution based on performance insights
• Play a key role in establishing a centralized content repository across business lines, with appropriate governance protocols, to enable consistent use, optimization and re-use of high-quality content
• Monitor the Canadian wealth services ecosystem for developments and trends and identify opportunities for Aviso to shape conversations and anticipate reputational risks and opportunities
• Champion editorial standards, brand voice and quality across all external content, ensuring accuracy, consistency and impact

Your experience and skills:

• Bachelor’s degree in Journalism, English, Communications, Marketing or another related field; Master’s Degree an asset
• A seasoned communications and content leader with 10+ years of experience, including 3+ years in leadership and people management
• Deep knowledge and experience in Wealth Management, Asset Management or Direct Investing required
• Proven ability to build team capability and fluency in modern content optimization and performance
• Experience owning external communications, reputation, and issues/crisis management
• An experienced and empathetic people manager who leads with vision; develops a strong, collaborative team culture; and champions ongoing learning and development  
• Outstanding writer and editor, comfortable with providing editorial guidance to team members, colleagues leaders across the organization
• Ability to connect the dots across economic, social, demographic, and content trends and understand how they shape the Canadian financial services ecosystem
• Demonstrated understanding of content platforms, metrics, and measurement
• Ability to balance multiple priorities, stakeholders, and business demands
• Strategic, creative, and critical thinker who isn’t afraid to challenge assumptions and experiment with form and content
• Comfort with ambiguity in an organization undergoing growth and change
• A quick, self-directed learner and coach/player who knows when to be strategic and when to be tactical
• Proven ability to deliver exceptional client service
• Fluent communication skills in English are required; bilingual skills in French are an asset

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services supplier for the Canadian financial industry, with over $120 billion in total assets under administration and management, and over 1,000 employees. We’re building a technology-enabled, client-centric wealth management ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $135,000 - $160,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.