Directeur(rice) - Conception – E-Commerce

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Intact Lab is looking for a Manager, Design – E-commerce for a permanent mandate. In collaboration with managers of product and multidisciplinary teams, the manager will create intuitive, effortless and user-centered e-commerce experiences that enables Canadians to shop for insurance with ease and confidence.

In this role, you will play a pivotal role in shaping the future of our e-commerce strategy from quote to purchase and lead a team of Product Designers to conceive experiences that are aligned with user needs and business objectives. You and your team will execute all stages of the design process, from research and ideation to design execution, including interface design (UX and UI) for our digital shopping journey.

Are you a veteran digital strategist and a proven people leader? Do you have a proven track record of building and engaging teams, inspiring direct reports, and launching digital products? You provide innovative user-centric solutions while focusing on outcomes? We have the perfect position for you!

What you'll do here:

As the Manager, Design E-commerce, you play a mission critical role in defining and accomplishing our digital roadmap. Reporting to the Director, Acquisition – Product & Design, your main responsibilities are: 

• Provides clear direction to a team of product designers on user-centered design best practices, principles and approaches. In charge of managing experience initiatives within the team and align them with business objectives. 
• Oversee the creation and development of user-centric e-commerce experiences, ensuring interactions are intuitive, transparent, visually appealing and enhance user experience.
• Help re-imagine the business processes surrounding the Design practice to help maximize the value generation from the product, and collaboration with Product teams.
• Foster a strong experimentation and outcome driven culture in your team through design research, continuous improvement, A/B testing and performance tracking with clear KPIs.
• Provides leadership and knowledge to the Design Team, focusing on the management of professional employees. Responsible for the team's performance and results.
• Work closely with cross-functional teams, including product managers, researchers, data analysts, data scientists, and engineers to integrate new capabilities that align with user needs.
• Keep abreast of the latest developments in AI to inform design strategies and ensure our products and processes remain at the forefront of innovation. 
• Champion the importance of user feedback in the product-design process, ensuring that user perspectives and business objectives are integral to the development and refinement of our shopping journey.
• Participates in setting priorities for the team, building short and long term product roadmaps, planning appropriate objectives and operational efficiencies to meet or exceed business goals.
• Manages experience initiatives and supports team in the accomplishment of project objectives. Challenges and leads the team with their expertise.
• Responsible for projecting, measuring and reporting business value of all team initiatives, alongside Product Managers.
• Follows success of implementation and supports improvement of future iterations. 
• Responsible for the development of valuable processes and business strategies.
• Manages the performance assessment of those processes to supports improvement of future iterations.

What you bring to the table:

• A bachelor’s degree in Design, Interaction Design, Human-Computer Interaction or any equivalent combination of training and experience. 
• At least 8 years of experience in strategy, design and/or digital.
• At least 3 years of experience managing professionals, including managers an asset.
• Proven experience in designing mobile first e-commerce customer journies, with a strong portfolio showcasing user-centered shopping journeys.
• Strong experiementation culture with a proven track record with A/B testing strategies and continuous improvement.
• Experience with user research methodologies and applying insights to inform design. 
• Familiarity with the latest AI technologies and their applications in enhancing user experiences, and design process. 
• Knowledge of industry standards and best practices in user-centric design practices.
• Experience in a professional environment to promote work, deliver work, develop and inspire teams, and design world class methods and approaches. 
• Well-versed in design thinking methods and techniques. 
• Strategic thinking and the ability to be influential. 
• Proven interpersonal and communication skills (verbal and written). Need to interact on a regular basis with stakeholders and leadership across business units.
• No Canadian work experience required however must be eligible to work in Canada. 

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.