You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
About the role:
Reporting to the Digital Publishing Manager, the Digital Publishing Coordinator is an integral member of the Digital Publishing team. The coordinator works closely with a team of Publishers and Technical Consultants to support website initiatives for business partners throughout Sun Life.
What will you do?
- Manage the team’s daily workload and collaborate with stakeholders to ensure all deadlines are met.
- Monitor and triage the Global Publishing Intake queue within set service level agreements.
- Oversee intakes for quality assurance and maintaining the intake system.
- Work with cross-functional stakeholders to complete small publishing requests across multiple Sun Life websites.
- Routinely perform website accessibility and quality assurance audits.
- Serve as the primary point of contact for web intakes, including support and escalation.
- Ensure accurate recording of data to enable and support reporting and measurement.
- Monitor the team's inbox.
- Coordinate and liaise with clients and internal team members as necessary.
- Identify relevant training needs, provide recommendations, and update training documents.
- Oversee intakes for quality assurance, maintain the intake application, and orchestrate administrative duties as necessary.
What do you need to succeed?
- 1 to 2 years of experience in a Coordinator or Specialist role
- Understanding of digital technology and digital channels
- Experience with request intake tools and workflow management
- Experience consulting with stakeholders and driving digital solutions to meet business requirements
- Adaptive to change and mentally flexible
- Exceptional attention to detail and quality
- Excellent communication, time management, organization, and analytical skills
Preferred Skills:
- Familiarity with basic HTML coding, CSS, and JavaScript are an asset
- Previous experience working in content management applications, in particular Adobe AEM is an asset but not required
- Knowledge of Web Content Accessibility Standards (WCAG 2.1 AA) in web content publishing and site management.
- Bilingualism (English/French) is an asset
- Critical thinking, problem-solving, and situational analysis
- Ability to work independently
- Developed client management skills, especially discretion and diplomacy in dealing with stakeholders
- Highly motivated to learn and work in digital technologies
What's in it for you?
- Hybrid work environment
- A friendly, collaborative, and inclusive culture
- 15 vacation days per year
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- The opportunity to move along a variety of career paths with amazing networking potential
- Access to our Global Learning Centre, available 24/7 for your learning needs
- Wellness programs that support the three pillars of your health – mental, physical and financial
Recent Awards:
- We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada
- Great Place to Work® list for Best Workplaces for #HybridWork 2022
- Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
- Named “Best Places to Work” by Glassdoor, 2021 and 2023
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
49,000/49 000 - 77,000/77 000Job Category:
MarketingPosting End Date:
03/08/2026Sun Life Financial, Inc. Toronto, Ontario, CAN Office
150 King Street West, Toronto, Ontario, Canada, M5H 1J9
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