Who is Litmus
Litmus is a growth-stage software company that is transforming the way companies harness the power of machine data to improve operations. Our software is enabling the next wave of digital transformation for the biggest and most innovative companies in the World – making Industrial IoT, Industry 4.0 and Edge Computing a reality. We just completed our Series B financing round, and we are looking to expand our team.
Why join the Litmus team
You want to be a part of something great
We pride ourselves on building the most talented and experienced team in the industry who knows how to win. We work hard and the results speak for themselves. We’re trusted by industry leaders like Google, Dell, Intel, Mitsubishi, Hewlett-Packard Enterprise and others as we partner to help Fortune 500 companies digitally transform.
You want to define and shape the future
At Litmus you’ll have the opportunity to influence and enable Industrial Internet of Things, the next wave of technology essential for global digitization. We’re leading the industry in machine data analytics and edge computing to feed machine learning, artificial intelligence and other applications that rapidly change the way companies operate.
You want to build and shape your career
Join a growth-stage Silicon Valley company to build and define your career path in an environment that allows you to progress rapidly. Bring your unique experience, talent and expertise and add to it by collaborating with and learning from the brightest people in the industry.
We are committed to hiring great people who are passionate about what they do and thrive on winning as a team. We welcome anyone and everyone who wishes to join the Litmus marketing team to apply and share their career experience, dreams and goals with us.
Role's Responsibilities:
- Manages Litmus projects using a waterfall methodology through Initiation, Planning, Execution and Close Phases
- Develop and maintain schedules for customer facing deployments of Litmus products
- Manage issues and risks for each project
- Manage scope of the project and identify / issue change requests due to changing requirements
- Prepare project management reports for Account Management and customer stakeholders
- Prepare estimates for project effort and costing
- Develop statement of work in conjunction with sales and account management teams
- Perform cost analysis for ongoing projects and recommend actions to preserve profit margin as needed
- Hold project status meetings, take and publish minutes, ensure timely communication with customers
- Adhere to and continually improve the Litmus processes for deployment project management
- Maintain and update all project management templates and work instructions
- Support customer relationships with existing Customer Success accounts to drive expansion and up-sell opportunities and ensure adoption of Litmus Products
- Interface with the nominated Account Managers as needed to ensure quality of project deployments and ensure adequate resources assigned to specific Customer Success deployment projects
- Leads handover to support of any deployment projects as part of the Closedown phase
- Manages resources across all Customer Success projects to ensure adequate allocation.
- Manages third-party resources when contracted for a Litmus project.
Role's Desired Qualifications
- PMP or other professional project manager designation is preferred
- Proven track record and experience implementing software and infrastructure projects in a manufacturing environment
- Excellent communication skills
- Strong negotiation skills
- Strong organizational skills
- Experience using MS Project
- Experience performing in a customer facing / interactive role
- Self-starter and able to work independently as well as in a team environment
- Enjoys solving problems
- Enjoys staying abreast of new technology and continually learning new things
- Able to adapt to change in a fast-paced environment.
- Background in manufacturing software or infrastructure is an asset
Direct Report: Vice President of Customer Success
Find us at www.litmus.io
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