Business Intelligence Manager

We’re looking for a seasoned Business Intelligence Manager who is passionate about connecting data to business outcomes and crafting compelling stories that inspire action. The ideal candidate possesses a proven track record in analytics, excels at transforming complex data into executive-ready insights, and demonstrates a natural curiosity and collaborative spirit. You excel in highly collaborative environments, partnering closely with diverse stakeholders, while also valuing the autonomy to lead work end-to-end. You bring a trusted advisor approach, combining analytical rigor and influence, to deliver a partnership that is outstanding across teams.

Position Responsibilities:
Business Intelligence & Strategy
· Own the delivery of performance reporting and executive-ready insights.
· Translate business questions into measurable metrics and analysis, highlighting trends, drivers, risks, and opportunities.
· Lead structured analyses to find opportunities, operational improvements, and efficiency initiatives.
· Develop executive-ready recommendations, arguments, and strategic frameworks to inform critical decisions.

Performance Transformation & Operational Excellence
· Conduct end-to-end assessments of business processes to identify performance gaps and value-creation opportunities.
· Design and lead transformation initiatives that deliver measurable improvements in productivity, cost efficiency, and scalability.
· Establish performance management mechanisms to sustain results.

Leadership & Stakeholder Management
· Provide day-to-day leadership and coaching for analysts (or operate as a player-coach depending on team structure), setting clear expectations for quality, timelines, and accountability.
· Build strong relationships across stakeholders to manage intake, prioritize work, and ensure clear ownership.
· Communicate complex findings in a simple, compelling way for leaders and diverse audiences.

Required Qualifications:
· 5+ years of experience in business intelligence, management consulting, analytics, or related roles.
· Strong experience delivering end-to-end reporting and insights
· Self-starter and ability to independently lead analytics projects from ideation to impact.
· Strong storytelling skills with the ability to distill complex data into simple, compelling narratives.
· Demonstrates curiosity by actively exploring data to identify root causes and emerging opportunities
· Excellent communication and stakeholder management skills.
· Exceptional problem-solving and analytical skills, including quantitative modeling and data synthesis.

Preferred Qualifications:
· Background in finance, accounting, or operations analytics.
· Familiarity with enterprise data environments and data governance guidelines.
· Experience in a large, matrixed organization (e.g., financial services or insurance) is an asset.

When you join our team: 
• We’ll empower you to learn and grow the career you want.  
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  
• As part of our distributed team, we’ll support you in shaping the future you want to see.  

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.