Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace
Your role at Clorox:
As part of our IGNITE blueprint, Clorox is committed to building a winning company for generations to come. To fuel purposeful and enduring growth, we are seeking a bold, strategic, and dynamic Customer Team Leader (CTL) to join our Canadian Sales Leadership Team (SLT).This high-impact role is central to Clorox’s commercial success, requiring a general manager mindset and a deep commitment to driving customer outcomes, accelerating market share, and delivering profitable growth. The CTL will lead a high-performing, values-driven team, foster strong internal and external partnerships, and champion executional excellence across all sales fundamentals.
Reporting to the National Sales Director for Grocery Customers, the CTL will be accountable for delivering business targets across designated customers while shaping and executing customer strategies that reflect Clorox’s growth ambitions. You will serve as a strategic integrator—connecting insight, issues, and actions across functions and stakeholders to co-create winning plans for Clorox and our customers.
Success in this role demands excellence in coaching and talent development, a passion for building high-performance cultures, and the ability to upskill teams to deliver against Clorox’s commercial aspirations. You will be instrumental in embedding the Triple Win mindset—delivering value for Clorox, our customers, and the shopper—while advancing our Net Revenue Management (NRM) capabilities and driving sustainable, insight-led growth.
In this role, you will:
Strategic Business Leadership & Planning
- Lead Monthly/Quarterly/Annual Business Reviews (MBR/QBR/JBP) focused on KPIs: NCS, Gross Sales, MSC, Volume, and Trade.
- Shape and refine customer-level plans that drive competitive growth and market share.
- Ensure plans achieve the triple win, Customer, Clorox, Consumer (shopper). Align customer-facing plans with corporate growth drivers.
- Own and instill accountability and empowerment of the plans, deliverables of the team to achieve targets through clear direction and prioritization that is aligned to the business and sales rhythms of the organization.
- Ensure full 52 week plans are in place and monitored for optimization and alignment to the business strategies.
Customer Engagement & Stewardship Advancement
- Strengthen customer relationships across all levels using gold standards and best practices.
- Co-create value through Joint Business Planning (JBP) aligned with Clorox strategies.
- Translation and tracking of internal plans to external measures of sales and profitability through the retailer lens.
- Lead key negotiations (pricing, PVA, trade realignment) to enhance profitability and plan effectiveness.
- Develop advanced negotiation skills in pricing, trade terms, and value alignment.
- Learn to influence internal and external stakeholders to support strategic initiatives.
Operational Excellence & Data Driven Decision Making
- Oversee flawless execution of sales fundamentals using gold standards and best practices.
- Own the outcomes of forecasting, gap analysis, and corrective action planning.
- Identify inefficiencies and drive continuous improvement in operations and governance.
- Use analytics and performance reviews to identify gaps and opportunities.
- Leverage ecosystem tools and technology to enable fast, informed decision-making.
- Partner with NRM and business to ensure plans are fully optimize for investment and accelerated growth that drive ROI.
Team Development & Leadership
- Coach and mentor team members through calibration meetings and competency reviews.
- Build an engaged, high-performing team that embodies Clorox values.
- Foster a culture of accountability, continuous improvement, and leadership development.
What we look for:
Strategic & Analytical Skills And Capabilities
- Business Acumen: Deep understanding of customer dynamics, market share drivers, and financial KPIs.
- Strategic Planning: Ability to design and execute growth strategies aligned with Clorox’s Ignite blueprint.
- Data Fluency: Use of analytics and tools to drive insight-led decisions and ROI optimization.
Leadership & Team Development
- Coaching & Mentoring: Build and develop high-performing teams through structured feedback and growth plans.
- Change Leadership: Lead cultural transformation and embed new ways of working.
- Talent Development: Foster a pipeline of future leaders through accountability and continuous improvement.
Customer & Stakeholder Engagement
- Negotiation & Influence: Lead strategic negotiations and align stakeholders to shared goals.
- Relationship Building: Strengthen partnerships across all customer levels using best practices.
- Voice of Customer Integration: Ensure customer insights shape planning and execution.
Operational & Executional Excellence
- Sales Fundamentals: Master forecasting, trade planning, and executional rigor.
- Governance & Process Improvement: Identify inefficiencies and implement best-in-class solutions.
- Project Management: Manage multiple priorities with agility and precision.
- Technology & Systems Proficiency
Tool Mastery:
- Proficiency in trade and planning systems (e.g., Exceedra, SAP TPM).
- Digital Enablement: Leverage technology to improve speed, accuracy, and performance
- System Optimization: Drive enhancements in reporting, workflows, and tool usage.
Years and Type of Experience:
- 10+ years of sales experience with 2+ years in a sales management role
Skills and Abilities:
- Strong understanding of the Canadian retail marketplace and category management principles - all channels
- Strong leadership and influence skills
- Experience within a variety of sales roles including retail exposure, account management and sales planning
- Showcasing strong presentation skills through clear communication of complex ideas that captivate and inspire your audience.
- Strong financial acumen and analytical skills.
- Strong computer skills including MS Office.
Education Level/Degree:
- University degree MBA or equivalent professional working experience
Workplace type:
HybridOur values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.
Benefits we offer to help you be well and thrive:Competitive compensation
Generous 401(k) program in the US and similar programs in international
Health benefits and programs that support both your physical and mental well-being
Flexible work environment, depending on your role
Meaningful opportunities to keep learning and growing
Half-day Fridays, depending on your location
Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.
To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.
