Customer Support Specialist (Contract to January 2027)

What you will do:

We’re looking for a Customer Support Specialist to join our team, reporting to the Sr. Manager, Customer and Fulfillment Services. This is a contract position to early January 2027.

The purpose of this role is to provide exceptional support to our internal and external clients through a variety of channels including email and sales calls, to ensure fulfillment and shipment of orders, and customer retention through account creation, assessing current processes and recommending new opportunities.

The successful candidate will be responsible for order completion (ie. activation), investigating order details when required, assessing processes and many other administrative tasks. The position requires working closely with the PrePaid product team, Marketing, theatres, and other parts of our department as well as various business units within the Cineplex ecosystem.

In this role you'll be required to lift up to 30 lbs to move shipments. This is an on-site role required to come in to the office Monday to Friday 9 AM – 5 PM (hours may vary). Office location: 1303 Yonge Street, Toronto.

Key Responsibilities:

• Offers excellent guest support for Cineplex products and services, by maintaining a high level of professionalism and building a positive rapport with each and every customer coast to coast – Inbound / Outbound calls.

• Responds promptly to Internal and External customer inquiries regarding products, account creation, order processing, shipping and receiving or other topics as required.

• Ensure excellent customer service by communicating with the internal team and partners, creating reports, open to take on new challenges, investigating order details when required.

What You Will Need:

• High school diploma or equivalent required.

• Previous position in Customer Service / Shipping / Call Center experience an asset.

• Ability to lift up to 30 lbs to move shipments.

• Proficiency in Microsoft Word, Excel and Outlook is required.

• Detail oriented and organized, with excellent follow up skills.

• Self-motivated; enjoys responsibility and accountability.

• Excellent communication and interpersonal skills.

• Problem solver and multi-tasker.

• A team player with a positive attitude.

• Strong negotiation and objection handling skills.

• Bilingual in English and French is an asset.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [email protected].

Use of AI

We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.

This is a new position and is being actively recruited for.

While we appreciate all interest, only those candidates selected for an interview will be contacted. 

Wage ($):