Customer Supply Chain Associate

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
 

Job Description

The Customer Supply Chain Associate will be responsible for working with customers on a day to day basis and handling inquiries received from customers to ensure that products and services are delivered in a timely manner.

Benefits

• Competitive salary - $52,000 - $60,000 based on experience and qualifications.

• Health Insurance (includes Virtual Health, and HCSA), Dental Insurance, Vision Insurance

• Life Insurance, Long-term Disability, Short-term Disability

• RRSP Match

• Paid Vacation

• Employee Assistance Program

• Employee Engagement Events

• Awards and Recognition

• Service Awards

• Employee Perks & Discounts

Key Responsibilities:

• Work closely with customers to handle day-to-day inquiries.

• Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers.

• Enter and verify orders for accuracy, load weight, pallet count, special considerations, etc.

• Manage orders including monitoring and updating of shipping dates, communicating updates/changes to internal and external customers, and using comprehensive dashboard for daily actions.

• Respond to customer inquiries by phone and email and proactively communicate changes.

• Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions

• Collaborate with internal departments to ensure smooth order process and timely delivery of orders

• Prepare customer related reports and analyze order profile to identify customer trends.

• As assigned, author, edit, and approve knowledge base articles or SOPs.

• Lead process improvements using structured problem solving methodology (Lean Six Sigma).

Qualifications:

• Strong customer focus relationship-building ship building skills.

• High level of attention to detail is required to ensure accuracy of order entry and reports

• Strong communication skills (written and verbal). Must be able to contact customers over the phone and build long-term customer centric relationships.

• Ability to problem solve and “think outside the box.”

• Good organization skills

• Ability to handle a high volume of emails and orders.

• Strong/proven analytical skills

• Practical experience with detail-oriented order entry, and detail-oriented research, face to face customer interactions.

• College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.

• Prior experience with customer facing corporate supply chain roles preferred.

• Knowledge of Microsoft Office required.

• Bilingual French is an asset

• Familiarity with JDE and Salesforce is an asset.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
 

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.