Customer Success Specialist

Join Vivid Machines, a trailblazing venture-backed startup revolutionizing fruit farming with cutting-edge computer vision and AI.

From the farm to the packing line, Vivid’s real-time insights help fruit producers grow more with less, making food more sustainable, affordable, and predictable. Our technology is already supporting the growers behind the fruit you see at Costco, Walmart, and Wegmans.

We’re looking for a passionate customer success lead to help growers unlock the full value of our platform.

Join our extraordinary team.

We value excellence, integrity, curiosity, passion, open-mindedness, and decisive action. We iterate quickly, deliver with purpose, and work with people who bring their unique strengths to the team.

If you love supporting customers, the pace of a scaling startup, and want to make a global impact, we’d love to meet you.

The Role

We’re hiring a Customer Success Specialist to help growers adopt and succeed with Vivid’s technology. You’ll spend time on farms during key growth stages, help onboard new customers, support scanning, troubleshoot in the field, and help growers translate insights into action.

This role blends customer success with fieldwork — one day you’re in an orchard helping collect data, and the next you’re on a video call coaching a new grower through their first scan. You’ll be the trusted partner growers rely on throughout their season.

Your mission: turn Vivid’s technology into grower success stories.

What You’ll Do

• Train growers and field crews on how to use the Vivid X system
• Ensure smooth early adoption through in-field support and proactive follow-ups
• Spend 2-3 days per week in orchards during busy periods

• Troubleshoot issues, spot scanning or setup challenges, and ensure high-quality data

• Build long-term, trust-based relationships with orchard managers, growers, and agronomists

• Provide structured feedback and report on seasonal patterns
• Contribute to customer playbooks, training guides, and onboarding content

What We’re Looking For

• 0–3 years in agriculture, ag extension, customer-facing roles, or field-based work
• Fluency in English; bilingual in one of French, Spanish, German, Dutch or Italian
• Love to travel (approx. 25% of the time), all costs covered
• A genuine interest in horticulture, plant physiology, and fruit production
• Comfortable with hands-on technical tasks and field troubleshooting
• Excellent communicator with a warm, customer-first approach
• Tech-curious and eager to learn both hardware and software
• Valid driver’s license; willingness to travel regularly
• Bonus: experience with tree fruit, crop scouting, or orchard operations

Perks & Benefits

• 4 weeks paid vacation
• 100% benefits coverage
• Travel opportunities across North America (and beyond)
• Career growth opportunities as an early customer-facing hire

Why Work at Vivid Machines

• Build relationships with leading fruit producers across the world
• Work in orchards and vineyards, not just behind a desk
• Help bring cutting-edge technology to a traditionally underserved industry
• Shape the product, the customer journey, and the future of global fruit production
• Join a tight-knit, high-performing team driven by purpose

Where to Go From Here

We want to ensure it’s a great fit for both sides. Please apply through the job link on this page.

Vivid Machines is an equal opportunity employer and welcomes applicants from all backgrounds.