Own customer success for SaaS accounts by driving adoption, optimization, retention, renewals, and expansion. Build success plans, monitor customer health and usage data, lead strategic business reviews, provide recommendations, manage stakeholder relationships, and coordinate internal teams to resolve challenges. Partner with Sales on account planning and commercial opportunities while maintaining accurate customer records and risk assessments.
Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
What You'll Do
- Own customer success by aligning business goals to clear outcomes, success plans, and measurable value.
- Lead customers through adoption and optimization, proactively addressing barriers, risks, and opportunities.
- Build trusted relationships across customer stakeholders and lead strategic Business Reviews and value conversations.
- Use product usage, customer data, and business insights to demonstrate value and provide actionable recommendations.
- Drive retention and identify expansion opportunities based on evolving customer needs and business objectives.
- Serve as the customer’s strategic partner, bringing industry best practices, insights, and recommendations.
- Orchestrate internal teams to resolve challenges, advocate for customer needs, and deliver a strong customer experience.
- Maintain strong account discipline, including customer health, success plans, risks, opportunities, and key account information.
- Partner effectively with Sales and other commercial teams on renewals, expansion opportunities, negotiation strategy, and account planning.
What You'll Bring
- Bachelor's Degree (preferred) or equivalent work experience
- 3+ years of experience in Customer Success, Account Management, Consulting, SaaS, or a similar customer-facing role.
- Strong business acumen and the ability to connect customer challenges to business outcomes and solutions.
- Consultative communication, discovery, and relationship-management skills.
- Ability to analyze customer data and translate insights into recommendations and action plans.
- Confidence leading strategic conversations with stakeholders at multiple levels.
- Commercial awareness with experience supporting retention, renewals, and expansion.
- Strong organizational skills and the ability to manage multiple customer priorities.
- Experience with Salesforce, Gainsight, or similar CRM and Customer Success platforms preferred
Why Emburse?
Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize
their finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-
world challenges.
• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that
supports your success.
• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making
for businesses everywhere.
Shape your future & find what’s next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
Emburse Toronto, Ontario, CAN Office
160 Bloor St., East Suite 500, Toronto, Canada, M4W 1B9
Similar Jobs
Information Technology
Manages strategic customer relationships, drives adoption and consumption of Microsoft and cloud solutions, measures business outcomes, supports renewals and upsells, and coordinates sales, services, channel partners, and technical teams. Develops customer success plans, presents cloud capabilities, escalates issues, gathers customer insights, and contributes to proposals, bills of materials, statements of work, and sales pipeline activities.
Top Skills:
Ai ToolsAWSGoogle Cloud PlatformMicrosoftMS Office
Information Technology
Manages post-sale customer relationships for Cisco solutions, guiding onboarding, adoption, training, optimization, renewals, upsells, and issue resolution. Develops success plans, conducts customer reviews, translates business objectives into technical requirements, tracks performance metrics, and coordinates among customers, sales, presales, delivery, and support teams. The role requires technical presales or architecting experience, customer success expertise, strong communication, presentation, analytical, problem-solving, and relationship-building skills.
Top Skills:
CiscoEawsGainsightMS OfficeSmart Account
Marketing Tech
Own client support and enablement for retail media platform users. Responsibilities include managing tickets and SLAs, coordinating issue resolution, reporting on campaigns and support trends, leading client meetings and training, maintaining FAQs and help-center content, communicating platform changes, and submitting feature requests. The role partners closely with Account Management, Ad Operations, Project Management, Product, and Engineering teams.
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
