The Opportunity
We’re looking for a strategic, relationship-driven Customer Success Manager to support our Euna Grants customers.
In this role, you’ll partner with public sector organizations to help them achieve their desired outcomes, maximize product value, and strengthen long-term success. You’ll serve as a trusted advisor, advocate internally on their behalf, and quarterback the customer experience across teams.
This is part strategy, part relationship management, and part operational execution. You’ll need to think long-term while managing day-to-day priorities with precision.
What You’ll Do
Own Customer Success & Outcomes
- Develop a deep understanding of Euna Grants and its public sector use cases
- Build tailored success plans aligned to each customer’s goals
- Lead regular business reviews, consultation calls, and strategic check-ins
- Monitor customer health indicators and proactively address risk
Drive Value & Growth
- Analyze product usage and customer data to identify expansion opportunities
- Prepare estimates, quotes, and contract amendments for upsell/cross-sell opportunities
- Convert satisfied customers into advocates, references, and marketing partners
Strengthen Relationships
- Build trusted relationships with executives, project managers, business analysts, and end users
- Lead conversations that clarify goals, manage expectations, and resolve challenges
- Navigate difficult discussions when necessary — clearly and constructively
Collaborate Cross-Functionally
- Partner closely with Implementation to keep projects on time and on budget
- Work with Support, Product, and Sales to ensure a seamless customer experience
- Influence internal stakeholders and hold teams accountable to shared commitments
Maintain Operational Excellence
- Document customer goals, business processes, and product configurations
- Track and respond to NPS, CSAT, and implementation surveys
- Proactively manage escalations and ensure timely resolution
- Support webinars, events, and community engagement efforts
What You Bring
Required Qualifications
- Bachelor’s degree in Business, Communications, or related field
- 2+ years of experience in Account Management or Customer Relationship Management
- Demonstrated success building and maintaining customer relationships
- Ability to lead through influence and coordinate cross-functional support
- Strong communicator who can translate customer needs into internal action
- Confidence delivering both positive and constructive feedback
- Excellent presentation skills across executive and operational audiences
- Strong organizational skills with the ability to manage multiple accounts and deadlines
- Self-directed and comfortable operating independently
- Analytical and data-driven, with the ability to interpret and present complex insights
Nice to Have
- Experience working in a SaaS environment
- Knowledge of public sector, higher education, or nonprofit organizations
- Grants management experience
- Comfort working in CRM systems and modern technology platforms
- Advanced proficiency in Microsoft Office
Location
This position will be hybrid with 3 days/week in our Oakville, ON office.
Compensation Range: $66,000 - $82,500
We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you’ll contribute to the work ahead.
This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.
AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.
If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.
What It's Like to Work at Euna Solutions
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.
Here are some of the perks that Euna employees enjoy:
💵 Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
🧘♀️ Wellness days
What’s better than a long weekend? An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.
🙌 Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.
🕰 Flexible workday
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.
💰 Benefits
Ask us for a copy of our health and dental benefits!
🎉 Culture committee
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.
About Euna Solutions
Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.
Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/
We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
For any inquiries or requests regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.
