Customer Solution Analyst

Position Title: Customer Solution Analyst
Position Type: Regular - Full-Time
Position Location: Toronto HQ ; Florenceville-Bristol, New Brunswick, Canada ; Oakbrook Terrace, Illinois, US.
Grade: Grade 04
Requisition ID: 30561
This position can be located at any one of our three corporate offices: Toronto, ON, Florenceville, NB or Oakbrook, IL.
SUMMARY:
Reporting to the North American Director of Customer Solutions, the Customer Solutions Analyst will have the critical responsibility to support customer satisfaction initiatives while transforming and elevating our Technology, and Ways of Working across the North American region.
The successful candidate will drive our continuous improvement initiatives that enhance McCain Foods competitiveness and ensure that we make doing business with McCain easy.
Leveraging data analytics to provide insights and guide decisions is essential. Candidates must also possess superb analytical capabilities, outstanding business insight, and excellent verbal and written communication skills. The ability to work independently within broad guidelines, function effectively under time constraints, with changing priorities and work on a number of initiatives simultaneously is a necessity.
This individual will collaborate with our Sales Operations, Customer Facing Supply Chain, E2E Network Operations, Supply Chain Excellence teams. This position will play a critical role during our S4 Hana upgrade in support of the creation of a robust roadmap and functionality requirements to maximize the value of this solution for Supply Chain.
ESSENTIAL DUTIES & RESPONSIBILITIES:

• Operational Excellence: Support strategies to enhance operational efficiency in key areas such as Order Management, Fulfillment, Customer Self Service Tools & Visibility, Operational Alignment & Execution, Allocation & Available to Promise Management, and Cost to Serve.
• Continuous Improvement: Drive continuous improvement initiatives that support improved efficiency of our customer order processing improving the ease of working with McCain.
• Support the Order Operations team to isolate order to cash cost inputs and identify efficiency/savings opportunities through Cost to Deliver model in collaboration with the Supply Chain Excellence team.
• Future Focused: Partner with the NA Supply Chain cross-functional teams to support the development and implementation strategy for modernizing the Supply Chain Order Management Platform.
• Supports improved efficiency of Order to Cash processes and micro processes for the NA Customer Solutions team through increased automation.
• Super User, supporting the NA Customer Solution team in resolving any system and process related breakdowns.
• Identifies, gathers and interprets relevant data to assist with root causes analysis and problem resolution
• Provide analytical support for projects, new processes, and proposals.
• Support Adhoc Data Mining and Reporting Requirements for Customer Solution team.
• Creation of appropriate Order Management Standard Operation Procedure documents.
• Provides testing support for multiple Supply Chain team departments.
• Supports SAP and EDI troubleshooting.
• Train and support NA Customer Solution team as it relates to processes, systems, reporting tools, report interpretation, including more advanced office suite capabilities.

KEY QUALIFICATION & EXPERIENCES:

• Experience: 5+ years of progressive experience in Supply Chain with Food and/or related CPG industry exposure. Detailed understanding of order to cash processes.
• Proven track record of driving operational excellence and achieving results.
• Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex concepts and strategies clearly.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data-driven insights to make informed decisions and drive improvements.
• Demonstrated ability to develop and implement strategic initiatives that drive operational efficiency and customer satisfaction.
• Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively across different functions and levels of the organization.
• Strong SAP competencies include exposure to transactional research and error resolution.
• Highly proficient in Microsoft Office Suite Software Programs, Power BI and BluJay TMS.
• Education: Bachelor's Degree. MBA or Advanced Degree is a plus.
• Language: English fluency. French Canadian a plus.

OTHER INFORMATION

• Travel: 5%
• Job is primarily performed in a standard office environment.

The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
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Job Family: Supply Chain & Logistics
Division: NA Supply Chain
Department: Customer Solutions NA
Location(s): CA - Canada : Ontario : Toronto || CA - Canada : New Brunswick : Florenceville-Bristol || US - United States of America : Illinois : Oakbrook Terrace
Company: McCain Foods (Canada)