Customer Service Representative (6 month contract)

Company Description

Who We Are

Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in North America. Our Canadian made vinyl siding has the largest and boldest colour palette in the industry and our colour matched aluminum, shake, stone, and accessories provide the perfect complements and finishing touches to any project. Our products maximize curb appeal and benefit installers by minimizing labour requirements.
Mitten Building Products is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.
At Mitten Building Products, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.
Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Why Join Our Team
Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

What You Can Expect from our Company
· You will be Part of a Winning Team
· You Can Capitalize on Your Opportunities and Make an Impact
· You Will Be Well Rewarded for Your Contributions to our Success
· You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
· Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
· Additional performance-based compensation depending on your role
· Competitive vacation time and flexibility in work schedules and location consistent with your role
· Resources and support to help you manage your personal wellness

What the Company Expects of our Team
· Bring yourself fully to work each day
· Playing your role on the team so together we Win as One
· Welcoming and Driving Change to support our continued evolution
· Help drive the success of our Canadian Business through living our universal core values
· Making an Impact to ensure our continued success

Job Description

The Customer Service Representative is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. Additionally, this successful candidate will work towards maintaining productive working relationships with internal and external customers and coordinating all aspects of siding, allied, and promotional orders from receipt to delivery.

RESPONSIBILITIES

• Answer and direct phone calls to designated personnel.
• Assist customers and sales representatives with all inquiries pertaining to product, shipping, warranty, etc.
• Responsible for servicing customers directly by telephone, email, fax, mail and over the counter.
• Communication with marketing and pricing department regarding customer pricing issues.
• Product knowledge to assist dealers with part and/or install inquiries.
• Regularly communication by telephone, email, and MS Teams to various departments (Sales, Marketing, Allied, Accounting) on inquires to assist in facilitate orders for shipping and pick-up.
• Handling cash, credit, and debit and processing transactions.
• Prepare a daily schedule of orders and distribute them to branch warehouse staff.
• Communication with warehouse when dealing with shipping errors and discrepancies.
• Effectively supporting issues related to deliveries such as late shipments, shortages, and/or damaged products.
• Prepare all required paperwork for freight claims and arrange for appreciate credit, or reshipment (if applicable) resulting from damaged product on shipment.
• Create and manage order entries.
• Process credit/invoices for customers when required.
• As required, complete other tasks given by Branch Manager.

Qualifications

EDUCATION

• Completion of college/vocational or technical training (Grade 12 or GED as a minimum)
• Knowledge of building materials and construction techniques is an asset.
• Computer literate; Proficiency in using the Office Suite of products including (Word, Excel, and Outlook)

SKILLS AND ATTRIBUTES

• Customer-focused attitude with a high level of professionalism and discretion
• Excellent communication, interpersonal skills, and ethics
• Attention to detail and elevated level of accuracy.
• Excellent administrative, organizational, time management and prioritizing skills
• Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
• Able to handle a fast paced, demanding environment and to act with urgency when necessary.

Additional Information

Mitten Inc. is also committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.