In Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
As our business continues to evolve, executive customer and partner engagement plays a critical role in shaping relationships, advancing priorities, and accelerating business outcomes.
The Customer & Partner Engagement Manager (CPEM), sits in the SME&C Executive Office, reporting to the Customer & Partner Engagement Lead. The role translates executive priorities into high-impact customer and partner engagements that deliver measurable business outcomes.
About the Role
In this role, you orchestrate executive engagements that strengthen relationships with our key customers and accelerate partner-led growth across our ecosystem; ensuring commitments turn into action. By working across SME&C, Microsoft’s Commercial Business (MCB), and the broader Microsoft network, you enable teams to deliver high-quality, outcome-focused interactions, all whilst ensuring consistency, clarity, and accountability.
We are looking for a collaborator who combines structured execution with strategic thinking, communicates with clarity and influence, and thrives in a fast-paced executive environment. You work effectively across boundaries, navigate complexity with confidence, and continuously improve ways of working to drive greater efficiency, insight, and impact.
Responsibilities
1. Customer & Partner Engagement
Orchestrate end-to-end executive engagements—ensuring each interaction is purposeful, insight-driven, and tied to clear business outcomes
Prepare and coach segment teams and stakeholders to deliver high-impact, outcome-focused engagements
Own cross-functional follow-up and lead debriefs—driving accountability and measuring follow-through
Manage escalations with clarity and pace—simplifying complexity and aligning the right stakeholders effectively
Manage a portfolio of CPE projects, including, but not limited to, planning flagship customer and partner moments and designing and delivering impactful experiences
Support planning and execution of external engagements during executive country visits—ensuring local relevance, partner representation, and measurable outcomes
2. Business Program Excellence & Strategic Execution
Partner with key stakeholders to bring a point of view on focus areas, market trends, and opportunities—drawing on customer, partner, and field signals
Drive operational excellence by designing robust processes and ensuring quality to support external engagement goals
Identify and scope opportunities to develop new programs and improve current ones
Share expertise to evangelize highly complex programs to stakeholders, using research to identify opportunities to articulate Microsoft's unique value proposition
Lead strategic projects supporting the EVP & CRO agenda, with a focus on growth acceleration and ecosystem scale
3. AI-First Mindset & Innovation
Apply AI and new ways of working to improve preparation, insight generation, follow-through, and the overall quality of executive engagements
Work across SME&C, MCB, and the wider Microsoft organisation to identify, test, and adopt new ways to optimise processes, content, and programmes
Act as a change agent for AI-enabled productivity across executive engagement workflows
Qualifications
Required/minimum qualifications
Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years’ experience in program management, process management, or process improvement OR equivalent experience.
Additional or preferred qualifications
Master's Degree in Business, Operations, Finance, or related field AND 8+ years’ experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years’ experience in program management, process management, or process improvement OR equivalent experience.
Operational Excellence — Experience designing and running repeatable and scalable processes, content, and quality standards.
Business Maturity — Experience supporting senior leadership in day-to-day business operations, including rhythm of business and decision support.
Strategic Execution & Critical Judgement — Ability to connect engagements to business strategy and apply analytical judgement to assess risk, scrutinise detail, and frame ambiguous or complex issues in support of executive decision-making.
Executive Communication — Experience in executive-ready writing, presentation development, and the ability to distil complex information into clear, concise messaging for audiences.
Cross-Functional Collaboration & Influence — Ability to build trusted relationships and lead through influence across, geographically distributed teams, navigating organisational complexity without direct authority.
Accountability & Delivery — Track record of demonstrating commitment to setting a high bar for accuracy, completeness, and follow-through against commitments.
Decisiveness Under Ambiguity — The ability to make decisions in a fast-paced, rapidly changing environment.
Stretch Leadership — Willingness and capability to step in for the Executive Engagement Lead or other Executive Office colleagues on assignments beyond the core engagement portfolio.
Insight Generation from Data — Experience synthesising information from multiple sources into actionable recommendations that strengthen engagement strategy and execution.
Working Knowledge of Microsoft's Commercial Business — Familiarity with Microsoft's Commercial Business, partner ecosystem, and customer engagement motions.
Customer & Partner Experience — understanding of external interactions, with the ability to balance customer, partner, and internal priorities in engagement strategies that connect customer and partner outcomes to Microsoft priorities.
Business Program Management IC5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Business Program Management IC5 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 128,000 $ CAD à 222,400 $ CAD par année.
Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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