Customer Marketing & Operations Associate

Title: Customer Marketing & Operations

Level: L6

Location: Toronto

Function: Sales – Private Retail / Customer Marketing & Operations

Manager: Key Account Manager, ON

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ROLE PURPOSE:

Support customer marketing and operations for the West Private retail business, helping translate brand/channel plans into customer-ready execution, operational coordination, and follow-through with Sales, Marketing, Supply, and Finance.

KEY RESPONSIBILITIES:

• Coordinate customer marketing, reporting and operational execution for the West account portfolio.
• Support and maintain customer activation calendars, customer materials, samples/assets, promotional logistics, launch readiness, and execution trackers.
• Support with inventory reports & communication to KAMs and key stakeholders
• Partner with KAMs, Marketing, Commercial Strategy, Supply, Finance, and customer teams to resolve issues and keep plans on track.
• Monitor execution milestones, service issues, data inputs, compliance requirements, and customer follow-up actions.
• Prepare performance updates, customer meeting materials, action logs, and operational reports.
• Support translation of brand and channel plans into field/customer execution
• Identify process improvements that improve customer service, execution discipline, and cross-functional clarity.

Key Outputs:

• Customer marketing execution calendar and operations trackers for West.
• Customer materials, launch/activation support documents, and status reports.
• Action logs, issue trackers, and cross-functional follow-up summaries.
• Performance snapshots and execution scorecards.
• Improvement recommendations for customer service and field-to-market execution.

QUALIFICATIONS/EXPERIENCE REQUIRED:

• 3+ years of customer marketing, sales operations, sales support, commercial operations, or project coordination experience.
• Strong organization, attention to detail, communication, and stakeholder-management skills.
• Ability to manage timelines, customer materials, data, and cross-functional dependencies.
• Experience in retail, beverage alcohol, CPG, customer service, or regulated channels preferred.
• Comfort working with sales teams, marketing teams, and operational partners.

Working with Us

Compensation Range: $57,750.00 CAD - $96,250.00 CAD

This posting is being published in relation to a currently existing vacancy.

Please note that Diageo uses artificial intelligence in the recruitment process as that term is defined under O. Reg 476/24.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.