Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We’re looking for a Customer Experience Analyst who will be focused on helping us understand the Customer Experience we provide!
What you'll do here:
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Create reports that pull from our Customer Experience Team Escalation and Customer Survey data.
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Monitor, identify, and analyze trends, finding connections between data points, explaining and providing feedback on the changing drivers that are impacting results.
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Consolidate data from various sources to provide a holistic view of the customer experience and opportunities to improve.
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Build and maintain an inventory of data and support the monitoring of KPIs.
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Proactively identify new data elements that may provide further insight into performance or business trends.
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Analyze and present information clearly and concisely to diverse audiences within the organization.
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Work in collaboration with team members, leading the development of new reports using PowerBI.
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Support ad hoc reporting as new needs arise.
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Proactively identify new data elements that may provide insight into performance.
What you bring to the table:
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Degree in data-related field or any combination of equivalent education and experience.
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3 years of relevant work experience as a data analysis.
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Ability to create and manage SharePoint sites.
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Ability to build reports in PowerBI.
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Can communicate effectively with diverse audiences verbally and in writing.
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Excellent time management and organization skills, managing competing priorities to meet deadlines.
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Strong critical thinking and analytical skills with high attention to detail.
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Dynamic individual with a high level of energy and strong initiative.
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For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
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No Canadian work experience required however must be eligible to work in Canada.
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
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A financial rewards program that recognizes your success
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An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
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An extensive flex pension and benefits package, with access to virtual healthcare
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Flexible work arrangements
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Possibility to purchase up to 5 extra days off per year
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An annual wellness account that promotes an active and healthy lifestyle
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Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
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A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
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Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
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Inspiring leaders and colleagues who will lift you up and help you grow
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A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
