The Cross-Platform Solution Architect will develop expertise in HiBob's ecosystem, addressing customer needs, collaborating with teams, and ensuring scalable solutions for HR processes.
Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
HiBob is seeking an experienced Cross-Platform Solution Architect to join our Customer Success Solutions Architect team. In this pivotal role, you'll develop a deep expertise in the HiBob ecosystem- serving as a bridge between customer needs, product vision, and scalable business outcomes.
As a Cross-Platform CSA, you'll be a trusted advisor and strategic partner to both our clients and internal teams. You'll collaborate closely with Product, Customer Success, and R&D to ensure the Platform roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.
You'll lead client conversations on best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across HiBob, you'll make workforce planning a true strategic lever for our clients' success.
Job Requirements
Requirements
Bonus
Job Responsibilities
What will you do?
Act as a trusted advisor to customers, Implementation Managers, and CSMs, providing expert guidance across HiBob's HCM platform and supporting complex, cross-platform use cases.
Design scalable, end-to-end solutions that connect multiple modules, advising on best practices for setup, scaling, adoption, data quality, and engagement.
Lead strategic customer conversations, translating business needs into practical, value-driven solutions and guiding customers on ongoing optimization.
Partner closely with Product and R&D to amplify the Voice of the Customer, turning insights and usage patterns into actionable product feedback and supporting new feature releases.
Build scalable frameworks, enablement programs, and best practices that drive consistent delivery, improve efficiency, and enhance customer outcomes.
Benefits
What We Offer
Join Us
At HiBob, we're building more than software - we're building a community. If you're ready to lead a talented team and make a meaningful impact in a thriving company, we'd love to hear from you.
HiBob is committed to creating a diverse, equitable, and inclusive environment. We welcome applications from all individuals, regardless of background, identity, or experience.
Apply today and help us bring the best out of businesses by putting their people first.
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
***Learn about HiBob's hybrid working model ***
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
HiBob is seeking an experienced Cross-Platform Solution Architect to join our Customer Success Solutions Architect team. In this pivotal role, you'll develop a deep expertise in the HiBob ecosystem- serving as a bridge between customer needs, product vision, and scalable business outcomes.
As a Cross-Platform CSA, you'll be a trusted advisor and strategic partner to both our clients and internal teams. You'll collaborate closely with Product, Customer Success, and R&D to ensure the Platform roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.
You'll lead client conversations on best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across HiBob, you'll make workforce planning a true strategic lever for our clients' success.
Job Requirements
Requirements
- 4+ years of experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, Technical Consultant, Customer Engineer, or a senior HR Operations role (e.g., HR Systems Lead or Bob Administrator), preferably within the HR Tech or SaaS space, with hands-on ownership of HR platforms and processes.
- Strong HR domain knowledge with practical understanding of core HR business processes, including employee lifecycle management, onboarding and offboarding, performance and compensation cycles, organizational structures, and people-related workflows.
- Mandatory experience working with HR systems in a SaaS environment, either as a platform owner, implementer, consultant, or solution architect, designing solutions that balance customer needs with platform scalability.
- Customer-centric problem solver with a passion for understanding customer challenges and translating them into scalable, end-to-end solutions across HR domains and stakeholders.
- Cross-functional collaborator, able to bridge technical and non-technical stakeholders and partner effectively with Product, Customer Success, and Enablement teams.
- Strategic and proactive mindset, aligning short-term solution design with long-term platform resilience, scalability, and product direction.
- Strong analytical and problem-solving skills, with the ability to navigate ambiguity, connect data, processes, and technology, and provide clear, actionable recommendations.
Bonus
- Deep understanding of the HiBob ecosystem and its application within a SaaS environment.
- Familiarity with common HRIS systems such as Workday, SuccessFactors, Oracle, or similar platforms.
- Knowledge or practical experience with AI technologies and their application in business or HR contexts.
- Experience influencing product direction, contributing to roadmap discussions, or partnering closely with Product teams.
Job Responsibilities
What will you do?
Act as a trusted advisor to customers, Implementation Managers, and CSMs, providing expert guidance across HiBob's HCM platform and supporting complex, cross-platform use cases.
Design scalable, end-to-end solutions that connect multiple modules, advising on best practices for setup, scaling, adoption, data quality, and engagement.
Lead strategic customer conversations, translating business needs into practical, value-driven solutions and guiding customers on ongoing optimization.
Partner closely with Product and R&D to amplify the Voice of the Customer, turning insights and usage patterns into actionable product feedback and supporting new feature releases.
Build scalable frameworks, enablement programs, and best practices that drive consistent delivery, improve efficiency, and enhance customer outcomes.
Benefits
What We Offer
- Impact: Play a central role in driving growth at a company reshaping the HR landscape.
- Learning & Development: Access to continuous learning opportunities to grow your skills and career.
- Supportive Culture: A diverse, inclusive workplace that values your unique contributions.
- Flexible Working: Hybrid work model to support work-life balance.
- Compensation & Benefits: Competitive salary, bonus structure, and comprehensive benefits package.
Join Us
At HiBob, we're building more than software - we're building a community. If you're ready to lead a talented team and make a meaningful impact in a thriving company, we'd love to hear from you.
HiBob is committed to creating a diverse, equitable, and inclusive environment. We welcome applications from all individuals, regardless of background, identity, or experience.
Apply today and help us bring the best out of businesses by putting their people first.
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
- Cash allowance for health insurance
- Annual vision allowance
- Annual Headspace subscription and wellness benefits
- Travel support (cycle scheme and season ticket loans)
- Hybrid working from day 1
- Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
- 2 Social Impact days per year for volunteering
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Fun company and team social events (locally and virtually with our global teams)
- We love birthdays - take the day off and receive a special gift
***Learn about HiBob's hybrid working model ***
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.
Top Skills
Hris Systems
SaaS
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