Job Description:
What are we looking for?
1. Education & Professional Qualification
- Min 3 year degree/diploma or Equivalent Experience.
- Relevant industry experience essential
- Bilingual an asset, but not required
2. Knowledge/Experience
- 5+ years’ experience in customer service / order management and or other operational area.
- Previous experience in supply chain essential
- Excellent interpersonal skills and ability to work in a cross-functional environment
- Excellent to advanced computing skills with proficiency in Microsoft Excel and CRM tools
- Strong skills in organizing work flow and materials and excellent time management skills
- Able to view problems in a positive way and propose solutions to streamline operations
- An open communicator adept and dealing with internal / external stakeholders
Utilizing VMI/CPFR best practices to make recommendations to customer to eliminate out of stocks and maximize fill rates. Improve quality of customer orders through order suggestions to customer, highlighting overstocks, MOQ and lead time adherence. Ensure we deliver key metrics for inventory, service level and store in stocks.
Lead Customer Centricity via weekly meetings with our customers. Serve as the point of contact for all assigned customers, exercising superior interpersonal skills inclusive of listening, empathy and persistence with regards to the customer relationship to achieve excellence in customer satisfaction. Responsible for supporting critical decisions and providing recommendations impacting both the customer and Royal Canin finished goods inventory. Working directly with customer contacts to balance maximizing in-stock goals while minimizing inventory levels within both Royal Canin Canada and the customer’s supply chain network
Drive improved order forecast accuracy and case fill, through analysis of customer data such as POS consumption and inventory vs. order projections. Using order projections and forecasts to influence truck plan and allocation of number of trucks per customer. Makes daily decisions on how much inventory to ship to meet customer demands. Perform weekly analysis of sales trends to determine appropriate forecast adjustments needed to ensure accuracy in order planning. Advocating for same with Integrated Planning.
Support Perfect Order continuous improvement through adherence to MOQs, reducing LCC’s and other related root causes. Lead collaborative supply chain process to improve efficiencies and drive costs out of the replenishment process.
Work with 3PL warehouses to represent Royal Canin and ensure the highest quality of service to our customer. Responsible for communicating logistics situations that are customer impacting to all stakeholders.
Responsible for Vendor Compliance Programs adherence and minimizing costs related to Fill Rates, Logistics and Load Quality where applicable. Align and aim for improvements with the assigned metrics and compliance programs and drive continuous improvement on performance against goals. Identify potential risks and opportunities for improvements.
Collaborate with other departments to drive proactive solutions and escalations to potential order conflicts such as delivery, shipping delays and out of stock situations. Specifically with sales, supply & demand planning to effectively communicate risks to customer orders and pipeline demand against forecast / production quantities to proactively identify potential shortages that impact customer fulfillment. While providing timely responses and communication to the customer
Manage item life cycle to maximize sales on new items and reduce unsaleables on discontinued items. Working with Sales, acts as the lead for Supply Chain for innovation pipelines (product launches, discontinuations & packaging changes), including quantification & data requirements, load-in and transition timing, and accurate data addition of items to published reports.
Display agility and resourcefulness in the face of change to delivery business objectives while meeting applicable deadlines and providing outstanding customer service to both internal and external customers.
Become the functional expert for assigned accounts, order management processes and procedures. Support all training as needed.
Work on a variety of assigned special projects, as required
Actively participate in Associate Engagement by achieving performance goals with respect to company requirements, and contribute to the company’s culture through participation.
Attend and actively participate in team meetings, individual 1:1’s and performance meetings.
Understand, track, and report KPI’s (Forecast Accuracy, Bias, CFR, etc.) to stakeholders as necessary
Business Process Owner on at least one project that will improve supply chain capabilities, reduce work, and maximize inventory mix at the customer level
What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- A strong focus on learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Mars Ontario, CAN Office
57 Holland Drive , Canada, L7E 5S4
Mars Guelph, Ontario, CAN Office
100 Beiber Rd., Guelph, Canada, N0B 2J0
Mars Newmarket, Ontario, CAN Office
285 Harry Walker Parkway N , Newmarket, Canada, L3Y 7B3
