Copywriter, Customer Engagement

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. ​

About the role:

The Copywriter, Customer Engagement is responsible for creating compelling and brand-aligned copy across multiple marketing channels, collaborating with teams, tailoring messaging for diverse audiences, contributing to campaign ideation, proofreading, managing multiple projects, coordinating content reviews, and maintaining vendor relationships and invoicing processes.

Responsibilities:

• Write and edit clear, engaging, and brand-aligned copy for a range of marketing materials — including promotions, social advertising, events and in-branch collateral.

• Own and manage multiple projects and competing deadlines, ensuring deliverables are completed on time and to a high standard.

• Collaborate with designers, cross-funtional and product teams to develop and execute creative concepts that support business objectives.

• Tailor messaging for different audiences and brands while maintaining consistency and compliance with financial industry standards.

• Regularly contribute to campaign ideation and creative brainstorming sessions.

• Proofread materials to ensure accuracy, clarity, and alignment with brand standards.

• Effectively manage multiple projects and competing deadlines in a fast-paced environment, with a positive, solutions-focused approach.

• Coordinate content through legal, compliance and translation review processes, ensuring timely approvals and keeping projects on track to meet deadlines.

• Maintain relationships with external vendors and process invoices.

• Approach each project with a proactive, positive and solutions-focused mindset — taking ownership and maintaining accountability for outcomes.

What we’re looking for:

• 2–3 years of professional writing or content marketing experience, ideally in marketing, advertising, or a related creative field.

•  A degree or a post-secondary diploma in communications, marketing, journalism, or related field and/or equivalent experience.

• Exceptional writing, editing, and storytelling skills with attention to detail.

• Comfort working within brand and regulatory guidelines.

• A curious mindset and willingness to learn about the lending industry and our customers.

• Excellent interpersonal, communication, organizational, analytical, problem solving, and issue-resolution skills.

• Proven ability to effectively work with team members, cross-functional teams and vendors.

• Comfortable leveraging AI tools to streamline workflows, enhance personalization, and optimize content performance, while staying current with emerging technologies to continuously improve messaging strategy and integrate innovation into daily work.

• Financial services industry experience an asset.

• French language skills an asset.

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.

• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.

• On-Site Fitness: Gym access at our London and Montreal offices.

• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.

• Family Support: Parental leave top-up program to help you during life’s big moments.

• Community Impact: One paid volunteer day to give back to causes that matter to you.

• For more information on who we are as an employer click here.

What you can expect - pay & process:

• Expected base salary range is $55 000.00 - $80 000.00.  

• This posting is for an existing vacancy within our organization.

• Artificial intelligence may be used in parts of the recruitment process.

• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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