Coordinator, Total Rewards

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Reporting to the Director, Pension, Benefits and Wellbeing, the Total Rewards Coordinator will be part of a team focused on designing and delivering a comprehensive industry-leading retirement & benefits program. They will be at the forefront of supporting our hotel People & Culture teams, and working with third party partners to administer, monitor and review plan offerings to ensure they meet employee needs, and provide for an exceptional employee experience.

What You’ll Be Doing:

Benefits and Retirement Plan Invoice Administration

• Process all monthly Benefits and Retirement plan invoices for corporate employees in Canadian, U.S. and international assignees.

• Coordinate with the Benefits Team, Finance, service vendors, and/or other stakeholders to help resolve any invoice inquiries

• Review, advise and assist in finding efficiencies and streamlining the invoicing process.

Benefits and Retirement Plan Administration

Canadian Employee Benefits

• Review weekly Benefits Interface Error Reports from vendors and manually enroll employees as needed.

• Assist hotel teams with retirement plan administrator platforms access.

• Assist with cleanup and updates of Policies and Procedures, Employee Handbook, Intranet Page, Benefits Guides and other reference materials (look and feel, language, etc.)

International Assignee Benefits

• Perform benefits enrollment, plan changes and termination for international assignees.

• On a quarterly basis perform full audit of international billing

• Review file process report from vendor every week and resolve enrollment / data integration issues with service vendor and IT Team

• Handle inquiries from P&C and employees in International Benefits Mailbox

• Other duties as assigned.

Canadian and US Employee Retirement Plans

• Process monthly retirement contributions for corporate Canadian employees including monitoring of government's annual limits

• Assist with the annual retirement contributions for US and Canadian employees

• Assist with reviewing education materials from vendors relating to retirement plans

• Supporting annual audits in both US and Canada

What You Bring:

• Undergraduate degree or equivalent

• Minimum 1-2 years’ experience working in total rewards or related field

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.