Provides leadership for harm reduction, outreach, and case management services. Oversees site operations, compliance, staffing, client support, partnerships, documentation, reporting, program evaluation, and community-building activities. Supports individuals facing homelessness, HIV-related barriers, mental health challenges, substance use, and other complex vulnerabilities through advocacy, crisis intervention, referrals, and collaborative care navigation.
Title of Job: Coordinator
Date: August 28, 2026
Closing Date: September 11, 2026
Location: Toronto, ON - McEwan Community Services
Compensation: $67,011 - $79,010 Annually Prorated
Work Type: Onsite
Job ID: 10905429
Existing or New Positions: Existing
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Program Summary:
The McEwan Case Management Program provides community-based service navigation, accompaniment, referral, and advocacy services to individuals who are living or at risk of HIV, have experienced and/or are experiencing homelessness or precarious housing, or identify as trans or non-binary and are not adequately connected to health services. The team is comprised of three services: Addictions Supportive Housing (ASH), Mental Health Case Management, and Positive Service Coordination (PSC).
The program provides holistic case management services to individuals staying in a range of shelter, treatment, hospital and detox, and transitional and permanent housing environments; living with complex mental and physical health challenges, substance use barriers, and cognitive impairments; are incarcerated or have experience of incarceration; and present with other support needs. As such, the program aims to provide timely interventions to access and advocate for health care and community-based services, motivate individual goal-setting through collaborative and empowering methods, and reduce isolation through building connections to safe community.
Job Summary:
The Coordinator provides overall team leadership and ensures the effective delivery of harm reduction and outreach services across the regions. This role oversees day-to-day operations, including Case Manager services, and supports clients by facilitating optimal care through a range of assistance and resources. In collaboration with the Manager, the Coordinator develops and maintains relationships with network partners, represents LOFT at system tables, and ensures staff including partner agency staff are informed about program operations and documentation requirements for reporting purposes. The coordinator is also responsible for guiding staff, maintaining service quality, and fostering strong relationships with individuals who are unhoused, at risk of homelessness, street-involved, or experiencing mental health and substance use challenges.
What You Will Do:
- Site Management & Compliance: Oversee all aspects of site management, including maintenance, security, and ensuring adherence to health, safety, and regulatory standards.
- Client Support & Empowerment: Promote client independence and well-being through coaching, mentoring, and advocacy, helping clients access services, resolve conflicts, and navigate social and healthcare systems.
- Team Leadership & Staff Coordination: Provide direction to front-line staff, including scheduling, training, recruitment support, and performance management to ensure effective service delivery.
- Partnership Support and Outreach: Build and maintain strong partnerships with service providers through presentations, education, outreach, and ongoing communication to promote program services, support effective referrals, and address HIV-related health equity gaps.
- Operational Monitoring & Administration: Manage daily operations, maintain accurate records, oversee petty cash, coordinate repairs and resources, and ensure proper documentation and incident reporting.
- Program Planning & Evaluation: Contribute to service planning, quality improvement, and program evaluation activities, including reporting, data tracking, and identifying service gaps.
- Client Engagement & Community Building: Facilitate client meetings and group activities that support well-being and a positive living environment.
- A degree/diploma in health care/social services or another related field.
- At least 5 years’ relevant experience in the mental health sector.
- Strong understanding of harm reduction and Psychosocial Rehabilitation (PSR) principles, with the ability to apply these in practical, client-centered settings.
- Strong intake presentation and group facilitation skills
- Strong assessment, crisis intervention, advocacy, and problem-solving capabilities.
- Experience supporting individuals living with HIV or at risk of HIV, including those who self-identify as 2SLGBTQ+ and BIPOC, as well as individuals experiencing mental health challenges, addictions, cognitive impairments, and other vulnerabilities.
- Experience in program development, planning, evaluation, and facilitating groups or meetings.
- Experience in facilitation, conflict resolution, and/or mediation to foster collaborative relationships between colleagues, teams and partnerships.
- Excellent organization, time management, ethical judgement, communication, counselling, and relationship-building skills, with the ability to engage clients in sensitive and complex situations.
- Familiarity with community resources and ability to build effective relationships with service providers, families, and support networks.
- Computer literacy for documentation, reporting, and maintaining records.
- A valid Ontario driver’s license is an asset
- On-site and in the community with frequent travel by public transports and/or driving.
- Frequent bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials from time to time.
- Lifting to 50 pounds, exposure to elements when working mobile outreach shifts, sitting and/or driving for extended periods of time,
- May be required to be on-call as emergency contact for after hours.
- Staff will be required to work in client rooms and may be exposed to secondhand smoke.
- A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
- Defined Benefits Pension Plan
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard,
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
- Tuition reimbursement program
- Maternity-leave and Parental leave top up program
Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Notes:
- A satisfactory vulnerable sector check (VSC) is also required.
- This posting provides only a summary of the responsibilities and requirements for the position.
LOFT Community Services Toronto, Ontario, CAN Office
Toronto, Canada
LOFT Community Services Aurora, Ontario, CAN Office
126 Wellington Street West - Unit# 216, Aurora, Canada, L4G 2N13
LOFT Community Services Bradford West Gwillimbury, Ontario, CAN Office
136 Barrie Street, Bradford West Gwillimbury, Canada, L3Z 2A9
LOFT Community Services Newmarket, Ontario, CAN Office
102 Main Street South - Unit 2, Newmarket, Canada, L3Y 3Y7
LOFT Community Services North York, Ontario, CAN Office
125-7 Arleta Avenue, North York, Canada, M3L 2E2
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