Leads crisis outreach operations for seniors experiencing mental health, substance use, homelessness, or social vulnerability. Oversees site compliance, daily operations, staff scheduling and performance, client support, documentation, incident reporting, program planning, quality improvement, and community partnerships. Provides coaching, advocacy, crisis support, and service navigation while participating in rotating after-hours on-call coverage.
Title of Job: Coordinator
Date: September 4, 2026
Closing Date: September 20, 2026
Location: Toronto, ON - Seniors Crisis
Compensation: $67,011 - $79,010 Annually Prorated
Contract Duration: 6-Month Contract
Work Type: Onsite
Job ID: 11010716
Existing or New Position: Existing
Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Crisis Outreach Services for Seniors (COSS) is an on-call mobile crisis service for older adults (65+ years) who are frail, socially isolated, at-risk of repeated hospital use and/or elder abuse due to living with mental health and substance use challenges. The COSS team delivers services within 24-48 hours either in the individuals' own home or in their local community. Short-term crisis response is available 365 days a year. The team provides crisis counselling, short-term intensive case management, harm reduction, mental health and addictions support, health assessment and care as need by a Nurse Practitioner, and referral to primary care. COSS is a partnership with Woodgreen and Reconnect ensuring that all of Toronto has access to this service. LOFT’s COSS team supports those individuals living within the northern Toronto geographical area.
Job Summary:
The coordinator provides overall team leadership and ensures the effective delivery of harm reduction and outreach services across the regions. This role oversees day-to-day operations, including Case Manager services, and supports clients by facilitating optimal care through a range of assistance and resources. In collaboration with the Manager, the Coordinator develops and maintains relationships with network partners, represents LOFT at system tables, and ensures staff including partner agency staff are informed about program operations and documentation requirements for reporting purposes. The coordinator is also responsible for guiding staff, maintaining service quality, and fostering strong relationships with individuals who are unhoused, at risk of homelessness, street-involved, or experiencing mental health and substance use challenges.
What You Will Do:
- Site Management & Compliance: Oversee all aspects of site management, including maintenance, security, and ensuring adherence to health, safety, and regulatory standards..
- Client Support & Enpowerment: Promote client independence and well-being through coaching, mentoring, and advocacy, helping clients access services, resolve conflicts, and navigate social and healthcare systems.
- Team Leadership & Staff Coordination: Provide direction to front-line staff, including scheduling, training, recruitment support, and performance management to ensure effective service delivery.
- Operational Monitoring & Administration: Manage daily operations, maintain accurate records, oversee petty cash, coordinate repairs and resources, and ensure proper documentation and incident reporting.
- Program Planning & Evaluation: Contribute to service planning, quality improvement, and program evaluation activities, including reporting, data tracking, and identifying service gaps.
- Client Engagement & Community Building: Facilitate client meetings and group activities that support well-being and a positive living environment.
- On-Call Support: Participate in a rotating after-hours on-call schedule to ensure continuous operational support.
- A degree/diploma in health care/social services or another related field
- At least 5 years’ relevant experience in the mental health sector.
- Strong understanding of harm reduction and Psychosocial Rehabilitation (PSR) principles, with the ability to apply these in practical, client-centered settings.
- Strong intake assessment, crisis intervention, advocacy, and problem-solving capabilities.
- Experience supporting individuals with complex needs, including mental health challenges, addictions, cognitive impairments, and other vulnerable populations.
- Experience in program development, planning, evaluation, and facilitating groups or meetings.
- Knowledge of unionized workplace environments and labour relations processes is an asset.
- Excellent communication, counselling, and relationship-building skills, with the ability to engage clients in sensitive and complex situations.
- Familiarity with community resources and ability to build effective relationships with service providers, families, and support networks.
- Computer literacy for documentation, reporting, and maintaining records.
- A valid Ontario driver’s license may be required.
- Frequent bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials from time to time.
- Lifting to 50 pounds, exposure to elements when working mobile outreach shifts, sitting and/or driving for extended periods of time,
- May be required to be on-call as emergency contact for after hours.
- Staff will be required to work in client rooms and may be exposed to secondhand smoke.
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard,
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Note:
- A satisfactory vulnerable sector check (VSC) is also required.
- This posting provides only a summary of the responsibilities and requirements for the position
LOFT Community Services Toronto, Ontario, CAN Office
Toronto, Canada
LOFT Community Services Aurora, Ontario, CAN Office
126 Wellington Street West - Unit# 216, Aurora, Canada, L4G 2N13
LOFT Community Services Bradford West Gwillimbury, Ontario, CAN Office
136 Barrie Street, Bradford West Gwillimbury, Canada, L3Z 2A9
LOFT Community Services Newmarket, Ontario, CAN Office
102 Main Street South - Unit 2, Newmarket, Canada, L3Y 3Y7
LOFT Community Services North York, Ontario, CAN Office
125-7 Arleta Avenue, North York, Canada, M3L 2E2
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