Lead and execute continuous improvement initiatives across Technical Service using Lean, Six Sigma, DMAIC and process mapping. Analyze processes, define KPIs, build dashboards, quantify financial impact, manage stakeholder communication, deliver training, and ensure sustained adoption of process changes.
Work Flexibility: Hybrid
Travel Percentage: None
Drive real change. Deliver measurable impact. Shape the future of Technical Service.
Are you energized by solving complex operational challenges and turning inefficiency into opportunity? As a Continuous Improvement Lead, you'll be the driving force behind smarter, faster, and higher-quality service delivery — partnering across teams to transform how work gets done and directly influencing customer outcomes at scale.
What You Will Do
- Analyze end-to-end Technical Service processes to identify inefficiencies and pinpoint root causes using Lean, Six Sigma, DMAIC, and process mapping methodologies
- Lead and execute process improvement initiatives that reduce administrative time, increase efficiency, and elevate service quality
- Partner with Technical Service, Customer Experience, Operations IBP, Operational Insights, Quality, and Commercial stakeholders to build consensus and prioritize initiatives based on business impact and feasibility
- Manage stakeholder communication, training, and change adoption to ensure improvement initiatives are successfully implemented and sustained
- Establish performance baselines and track improvements over time to confirm benefit realization
- Define KPIs and metrics, analyze operational data, and quantify the financial and operational impact of improvement initiatives
- Build and maintain reporting dashboards in collaboration with Analytics/Operational Insights teams to enable visibility into performance
- Deliver training and coaching to support team adoption of new processes as a Business Process subject matter expert on cross-functional projects
What You Will Need
Required Qualifications
- Bachelor's degree in Business, Engineering, Operations, Supply Chain, or a related field (or equivalent combination of education and experience)
- Minimum 5 years of experience in continuous improvement, process improvement, or operational excellence within Technical Service, Customer Service/Experience, Supply Chain, or a similar operational environment
- Demonstrated experience leading end-to-end continuous improvement initiatives, including process analysis, root cause identification, and implementation of measurable improvements
- Proficiency with Excel or Power BI for data analysis and dashboard development
Preferred Qualifications
- Lean Six Sigma Green Belt certification
- Experience with Power BI, Salesforce.com, and/or Oracle
Additional Information
- Work Arrangement: Hybrid/on-site based on business needs
- Travel: May require occasional travel to support cross-functional initiatives
- Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered
Canada Pay Ranges:
- Canada: $79,900 - $106,500 CAD Annual
- Canada, Burnaby: $86,700 - $115,550 CAD Annual
Travel Percentage: None
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