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Content Editor
About the Role:
Our Customer Content Services team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions.
In this role, editors will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, our editors are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Editors also offer recommendations on content best practices to help increase engagement and visibility.
PR Newswire supports editors through career progression and personal growth opportunities as they advance within the role. Together, we encourage growth, celebrate success, and work toward always becoming a better partner for our clients. We take pride in our service and support of one another.
Responsibilities
• Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone and email
• Set up and confirm orders submitted for distribution through PR Newswire including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process
• Be the point of resolution whenever possible
• Educate clients on PR Newswire products, services and procedures
• Meet or exceed activity metrics as assigned
• Navigate various platforms and databases such as Salesforce, Microsoft Suite and other proprietary platforms and databases.
• Ability to reprioritize and multitask to meet deadlines and client expectations
• Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)
• Overtime and holiday coverage may be required based on business needs
What We’re Looking For:
• Team player who is self-driven to exceed core metrics and department goals
• Someone looking to work collaboratively with others within a hybrid work setting
• An individual with a passion for customer service who finds fulfillment in helping others
• A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
• 1+ years of experience in content creation, customer service, or related field desired
• Knowledge of SEO and content best practices desired
• Expertise in PowerPoint, Canva, and public speaking a plus
What we offer:
• State-of-the-art office
• Medical, dental, vision
• FSA (Health & dependent care)
• Life & disability insurance
• 401(k)
• Flexible PTO and work arrangements
• Casual work environment
• Tuition reimbursement & professional training
• Introductory training program for our proprietary systems
• Opportunities for career progression and advancement
