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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Senior Content Designer to join our Financial Services vertical at Lightspeed. As a senior member of the Content Design team, you’ll shape user experiences across complex financial, payments, and compliance-driven workflows. You’ll lead the content strategy for key initiatives such as unifying terminology taxonomy, strengthening and scaling self-serve content systems, and collaborating with cross-functional partners to align messaging across sales and onboarding.
You’ll also play a critical role in advancing AI-assisted content design, from setting prompting standards to shaping how AI supports creativity, efficiency, and personalization within the product experience. This is a unique opportunity to take on high-impact, strategic work in a fast-paced environment with experienced industry leaders. You’ll help define how users interact with essential financial products and build frameworks that scale across the organization.
What you’ll be doing:
- Communication and collaboration
- Own and drive end-to-end content strategy for Financial Services initiatives, ensuring clarity, usability, and compliance across the product experience.
- Partner with Product Design, Product Management, Engineering, Legal, and other stakeholders to guide content decisions from discovery through delivery.
- Coach and mentor other Content Designers, sharing best practices and elevating craft across the team.
- UX content strategy
- Create clear, consistent, user-centered content for complex financial workflows (e.g., onboarding, payment flows, risk/compliance processes, reporting).
- Lead content audits and develop strategies to streamline terminology and patterns across squads and departments.
- Define frameworks that ensure content quality across in-product messaging, glossaries, style guides, and system-wide content models.
- AI integration
- Establish best practices for AI-assisted UX writing, including prompt libraries, tone/voice rules, pattern libraries, and guidelines.
- Partner with cross-functional teams to identify and prioritize opportunities where AI can enhance user experiences (e.g., contextual guidance, personalization, recommendations).
- Lead experiments with generative AI tools to optimize content workflows, QA processes, and scalability, balancing innovation with compliance and accuracy in a regulated space.
- Operate with autonomy and leadership in
- Manage multiple initiatives across squads while providing clear prioritization guidance.
- Navigate ambiguity with a strategic, solution-oriented approach.
- Bring operational awareness by balancing innovation with the maintenance of existing systems and regulatory constraints.
What you need to bring:
- 5+ years of UX writing or content design experience in SaaS, Financial Services, fintech, banking, payments, or another regulated industry.
- Strong experience leading content strategy for complex, multi-touchpoint product experiences.
- Demonstrated experience creating and maintaining scalable content systems (style guides, pattern libraries, terminology frameworks).
- Excellent communication, facilitation, and stakeholder-management skills, with the ability to influence decisions at multiple levels.
- Ability to write and refine prompts for consistency, accuracy, and tone/voice across products.
- Experience building or contributing to prompt libraries, AI content guidelines, or AI-supported UX patterns.
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
Be a changemaker
You’ll enjoy:
- A flexible work environment that empowers you to do your best work
- A culture that celebrates performance
- The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities
Plus benefits designed to keep you happy, healthy and fulfilled.
- Flexible paid time off and remote work policies
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families
Fuel your growth. Find your people.
At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities
#LI-DS1
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
