Configure and support wire and cable software implementations for customers. Responsibilities include UI-based configuration, SQL and XML form development, JavaScript-based technical configuration, report generation, client advising, issue resolution, customer meetings, project status updates, and serving as a key customer contact. The role requires strong analytical, communication, Excel, SQL, and relational database skills, with XML and software implementation experience preferred.
JOB DESCRIPTION
This exciting role as a Configuration Specialist III in our Configuration group will work as part of a team to support and configure our Wire and Cable software for our customers. This role focuses on:
RESPONSIBILITIES
Consultancy and Configuration
Dedicated Consultancy
Technical Configuration
QUALIFICATIONS
What We Offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $80,000. USD to $90,000. USD and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday and personal days (totaling 12 days) and sick time off (72 hours).
#LI-JK2
#LI-Hybrid
This exciting role as a Configuration Specialist III in our Configuration group will work as part of a team to support and configure our Wire and Cable software for our customers. This role focuses on:
- UI based configuration elements of the Implementation
- More technical elements of the Implementation which will require knowledge of SQL and authoring of data collection forms using XML
- Supporting our customers and relationship building
RESPONSIBILITIES
Consultancy and Configuration
- Provide support to existing clients including report generation at critical times of the year
- Advise and assist the client in maintaining and enhancing their application
- Configure the system as per the defined requirements using the system user interface
- Work with technical teams to resolve system and configuration issues
- Attend customer meetings and calls as and when required in support of larger implementation project, ensuring a professional image at all times
- Provide status updates, highlight risks and issues to supervisor (within the project and/or people manager)
Dedicated Consultancy
- Advise and assist the client in maintaining and enhancing their application
- Serve as the main point of contact for key customers
Technical Configuration
- More technical elements of the Implementation which will require knowledge of SQL, JavaScript and authoring of data collection forms using XML
- Build and maintain custom forms using XML/SQL build scripts
QUALIFICATIONS
- 2+ years of professional experience required
- Strong academic background in a relevant discipline e.g. computer science, engineering, sustainability or equivalent also a plus. Bachelor's degree preferred
- A high level of numeracy
- Strong working knowledge of Excel required
- Detail-oriented and analytical thinking
- Familiarity with web-based applications
- Ability to learn new software applications rapidly
- Effective communicator with good interpersonal skills as this is a customer-facing role
- Experience with relational databases and use of SQL
- Working knowledge of XML is ideal
- Experience in software implementation and / or support, a plus.
- Previous experience working in teams for project delivery, a plus
- Previous experience in a customer facing role, a plus
What We Offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $80,000. USD to $90,000. USD and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday and personal days (totaling 12 days) and sick time off (72 hours).
#LI-JK2
#LI-Hybrid
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