Compliance Administrator - Canada

Job Description:

JOB OVERVIEW Wheels, Inc. was established in 1939 as the world's first automotive fleet leasing and management company. As one of the largest privately-held companies in North America, Wheels features a portfolio of 315,000 vehicles under management across the continent, capabilities in 40 countries worldwide, and a client base that consists of some of the best-known businesses in the world. In addition to vehicle acquisition and leasing, Wheels provides numerous specialized services that help all sorts of organizations manage their fleets. These include driver/vehicle support functions like maintenance management, fuel cards, and registration processing, as well as strategic account-level consultation to drive optimal fleet efficiency and measure results.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Process registration, toll and violation transactions to ensure that vehicles are compliant with jurisdictional statutes and that performance metrics are achieved while maintaining a high level of quality.
• Process all registration activities such as annual registration renewal, provincial transfers, buyout, ownership changes, plate cancelations, duplicate registrations, and name changes.
• Mail registration documents as required
• Develop and maintain network of provincial ministry contacts, tag agencies, and other services. Select appropriate vendor for each transaction based on urgency, service experience, and cost
• Monitor in process transactions and execute follow up to ensure compliance
• Maintain outbound driver/fleet/vendor correspondence to reflect current processing requirements
• Update registration data into appropriate systems
• Process registration checks with the provinces as necessary
• Research and report legislative changes which may affect vehicle registrations
• Maintain internal documentation to reflect requirements and procedures
• Process all transactions within established metrics
• Process DMV/vendor payments and client billing timely and accurately
• Investigate and resolve client issues, including billing questions
• Manage the 407 Toll Management operations
• Process violations
• Handle violation inquiries
• Process toll billing files
• Provide backup phone support to the Compliance response team
• Provide back up support to the Compliance Team
• Collaborate with team members to assist when needed, or provide back up support during absence
• Process the PPSA registration and renewal processing
• Other duties as assigned

LEADERSHIP RESPONSIBILITIES

• This position has no leadership responsibilities

COMPETENCIES - SKILLS

• Ability to interact with customers and co-workers with diplomacy and tact
• Working knowledge of Microsoft software such as Windows, Word, Excel and Outlook
• Excellent follow through and problem solving skills
• Strong customer service skills
• Speak/write clearly and concisely
• High attention to detail and process oriented
• Handle multiple tasks simultaneously
• Organization and time management
• Prioritization and ability to adjust to changes in volume of work
• Keyboard and general computer navigation

EDUCATION AND EXPERIENCE

• Minimum high school diploma or equivalent and previous office/customer service experience

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENTWork Environment: This position is in the office in Canada
Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: Travel is not required for this role.
Physical Demands: Writing; Typing on a computer; Telephone; Reading small print; Manipulating stacks of paper; Reaching and Bending

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

We're proud to offer a competitive salary, extended health, dental and vison care, virtual heath, paid time off, & paid holidays, retirement with company match, exclusive discount programs, wellness programs, and more.

Pay Range:$54,700-$76,500

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including geographic location. Final offer amounts are determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual pay offered will be determined on a case-by-case basis.

EEO Statement
 Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.