Zensurance is redefining commercial insurance for Canadian businesses.
As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
As a Quality Control Advisor at Zensurance, you’ll do more than just audit files and catch errors. You’ll help us dig into root causes so we can prevent issues before they happen.
This role is key to ensuring our broking teams stay accurate, compliant, and efficient as we scale.
Reporting to the Team Lead, you’ll analyze trends, identify underlying performance gaps, and help create practical solutions that support our brokers' day-to-day work. You’ll serve as a dependable quality partner, working alongside Sales Leaders and cross-functional teams to refine workflows, elevate team learning, and maintain high service standards.
Responsibilities:
Audit Execution: Perform regular audits of sales files to ensure alignment with our quality and compliance standards.
Root Cause Analysis: Investigate recurring errors and customer concerns to uncover underlying causes and prevent repeat issues.
Reporting & Trends: Track audit metrics and prepare reports that highlight operational patterns, error trends, and areas for improvement.
Resource & Training Enablement: Create practical job aids, tip sheets, and reference materials that help brokers avoid common pitfalls.
Process Improvement: Share constructive feedback on existing workflows and update documentation as new tools and processes roll out.
Cross-Functional Collaboration: Partner with Sales, Underwriting, and Product teams to align on quality standards, address bottlenecks, and support licensing compliance.
Requirements:
Industry Experience: 2+ years of auditing experience in the commercial insurance industry.
Licensing & Designations: A RIBO license or progress toward industry designations (such as CAIB or CIP) is a strong asset.
Problem-Solving Skills: Demonstrated ability to perform root cause analysis and look past symptoms to solve underlying process issues.
Documentation Skills: Experience creating straightforward job aids, workflows, or training guides.
Analytical Ability: Comfortable reviewing data, spotting trends, and drawing actionable insights from metrics.
Communication Skills: Clear, constructive communication style with a focus on coaching and enablement rather than policing.
Organization & Independence: Strong time-management skills with the ability to handle recurring audit cycles independently.
Benefits & Perks at Zensurance:
At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.
If you're looking for a team that values learning, collaboration, and impactful work, we’d love to meet you!
💻 Work Your Way:• Remote-first setup for added flexibility
• Home office allowance to create a comfortable workspace
• Top-tier tech: "Office in a box" with all necessary tech equipment
• Half days before public holidays: Enjoy half days before long weekends
❤️ Your Health, Your Way:• Flexible health and dental plans for families, including mental health support
• Health & personal spending accounts to invest in wellness your way
• Parental leave top-up, because family comes first
🚀 Investing in Your Growth:• Education assistance reimbursement for courses, conferences, books, and memberships
• Opportunities to learn from industry experts and grow your career
🤝 Staying Connected:• Weekly Friday huddles to share updates and connect across teams
• Virtual & in-person team-building events to strengthen our culture
AI Tools and Your Interview:We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.
Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.
Diversity & Inclusion:Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.
Zensurance Toronto, Ontario, CAN Office
200 University Ave, Toronto, Ontario, Canada, M5H 3C6
