The Accounts TSR at Zensurance will manage communication, document review, and process tasks within the Account Operations team. Responsibilities include triaging emails, maintaining policy reports, facilitating customer inquiries, assisting with cancellations, and recommending operational improvements to enhance customer experiences.

As the Team Lead of the Engineering Payments Team, you will coach and mentor developers, manage team goals and performance, collaborate on engineering best practices, and contribute to developing scalable systems for enhancing the checkout experience, ensuring a successful alignment of team efforts with product management.

As a Senior Software Developer at Zensurance, you will lead and implement custom software features, mentor junior developers, and collaborate on scalable systems. You'll use Nodejs, Typescript, and various modern tools to enhance the insurance experience for small businesses.

As a Product Manager at Zensurance, you will oversee the product strategy and roadmap for the core platform, collaborating closely with engineering teams. Your role involves conducting product discovery, gathering user feedback, defining product metrics, and ensuring alignment of organizational goals with product development. You will drive the end-to-end product lifecycle and enhance user experience through strategic initiatives and cross-departmental collaboration.

The Commercial Account Manager will manage client relationships, onboard new customers, handle policy changes, and provide insights on insurance coverage requirements. The role involves managing a portfolio of existing clients, offering support with insurance queries, recommending further coverages, and fostering a superior client experience.

The Team Lead will mentor and coach TSRs and Commercial brokers, focusing on process improvement and providing excellent customer service. Responsibilities include managing performance, conducting one-on-one meetings, overseeing operations, implementing best practices, and managing escalations.