Company: CGIC
Department: Sales Operations
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Job Grade: 1
Hiring Manager: Nathalie Gauthier Dore
Referral Award: No
Additional Information: This/these role(s) is/are currently vacant
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
The Client Support role provides clerical and administrative support to the agency including answering and placing phone calls, coordinating with vendors, maintaining and updating agency websites and social media content.
How you will create impact:
- Act as primary telephone contact by receiving and redirecting callers.
- Monitor incoming email and daily work lists.
- Provide a full range of administrative support services including invoice processing, order/purchase supplies, and other support as required.
- Coordinate with vendors and supplies to address repair/maintenance requests
- Process and submit requests for internal system access
- Maintain and update agency websites and manage Facebook content, ensuring timely, accurate, and consistent communication across platforms
- Perform other administrative duties as assigned
To join our team:
- Administrative Assistant program or administrative experience is an asset.
- Customer service experience or related business experience is preferred.
- Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. The essential non-French duties are not assignable to adjacent or other team members.
- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support our peers.
What you need to know:
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
What’s in it for you?
- Training and development opportunities to grow your career.
- Flexible work options to support personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities to give back to your community.
Expected salary/hourly range $38,007.00 - $63,345.00
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
Co-operators Guelph, Ontario, CAN Office
101 Cooper Dr, Guelph, Ontario, Canada, N1C 0A4
