Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Services SpecialistAbout your role:
As a Client Support Tier 2 - Sr Associate III, you will provide advanced technical support to Fiserv's clients, helping to resolve complex issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to Fiserv’s commitment to excellence.
What you’ll do:
Provide advanced technical support to clients, resolving complex issues efficiently.
Collaborate with internal teams to ensure client issues are resolved in a timely manner.
Document client interactions and solutions for future reference.
Identify and escalate critical issues to relevant departments.
Contribute to process improvement initiatives to enhance client support services.
Engage in continuous learning and development through various training programs and on-the-job experiences.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
2+ year(s) of experience in technical support or customer service
1+ year(s) of experience in troubleshooting and problem resolution
1+ year(s) of experience in technical documentation
1+ year(s) of experience in client interaction and communication
2+ years of an equivalent combination of educational background, related experience, and/or military experience
Experience that would be great to have:
Knowledge of financial technology products
Understanding of network troubleshooting
Experience with remote desktop support tools
Salary Range:
$48,000.00-$60,000.00Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
