Client Operations Manager

At Kepler, we know our people are our most valuable asset! We’re looking for a Manager to join our Client Operations team. As Manager, you will be an integral player to the success of a growing business. This person will play a key role in managing our talent across our two core businesses, Kepler and Napkyn, for our account-focused roles including: Optimization and Innovation, Client Solutions, Data Strategy & Analytics, and Campaign Operations.

What You Will Do:

• Assign team members to open roles across our scopes of work, taking into consideration skill alignment, professional goals, and business prioritizations.
• Consider business factors such as profitability, risk, timing, skill match, and location constraints when staffing roles.
• Responsible for managing the utilization targets and ensuring our talent is optimally allocated to fulfill client needs.
• Responsible for bench management and working closely with our Human Resources Partners to address performance issues, relocations, job rotations, exits, etc.
• Collaborate with account leadership to plan staff onboarding/offboarding, ensuring communication is shared in a timely manner and in line with company best practices
• Collaborate with talent team to clearly define new role requirements and ensure feedback on candidates are delivered promptly to help improve the hiring process
• Responsible for weekly, monthly, quarterly reporting to our leadership teams.
• Leveraging business intelligence tools to manage workforce data and provide insights for decision-making.

What you’ll bring:

• 3-5+ years of experience in talent management, capacity & workforce management
• Proven intermediate to advanced expertise with Google suite (docs, sheets, slides) for data analysis and designing SOPs, trainings, and reference materials
• The ability to handle confidential and sensitive information with discretion
• Excellent attention to detail and organizational skills
• Strong verbal and written communication skills in support of our employees
• Ability to work proactively, juggle multiple priorities, and pay strong attention to detail

What we’d love to see:

• Working knowledge of HR systems
• Familiarity with people analytics, HR practices, and employee lifecycle 
• Cross-functional leadership, able to work across peers and company leaders to craft solutions to resourcing challenges and seamlessly manage these to completion
• A passion to learn and gain new skills, curiosity is a part of your DNA!

Kepler is a people first organization. If this roles piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others. 

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