Client Account Manager

Premium is seeking a Client Account Manager to own and elevate the end-to-end support strategy for our assigned client portfolios. This role serves as the central hub and direct point of contact for our clients, seamlessly bridging the gap between corporate client strategy and day-to-day retail field execution.

The ideal candidate is an analytical, relationship-driven partner who can turn data into retail results. You will ensure program compliance, unlock sales growth for manufacturer and retailer products, and lead internal cross-functional teams to deliver pristine operational execution from program launch to daily reporting.

Specifically, the Client Account Manager will be responsible for:

• Primary Client Partnership: Serving as the main day-to-day point of contact for assigned clients; hosting weekly performance reviews to align on program priorities, compliance, and execution metrics.
• Cross-Functional Communication: Providing daily direction and program updates to field management, client support staff, reporting teams, and executive leadership to ensure total account alignment.
• Operational Execution & Compliance: Partnering closely with Field Operations and Regional Managers to track execution compliance, review retail trends, and proactively resolve in-store execution gaps.
• Data Analysis & Reporting: Creating comprehensive instruction guides, issue-tracking logs, and professional analytical reports (covering sales, merchandising, and competitive trends) for both internal and client stakeholders.
• Sales & Growth Identification: Partnering with sales and internal teams to identify creative support ideas, optimize shelf space, secure secondary placements, and unlock new business opportunities for the client and the Company.
• Training & Field Enablement: Collaborating with Regional Managers to identify field training needs, ensuring retail representatives are fully equipped and continuously trained to meet program specifications.
• Budget & Resource Planning: Actively managing program frequency plans and operational budgets throughout the month, strategically planning for additional resources during high-priority program blitzes.
• Market Grounding: Conducting store visits (both independently and alongside clients) to audit execution quality, observe trends, and continuously optimize program design.

• Undergraduate degree preferred with an emphasis in Business, Marketing, or a related field desired.
• Minimum 3–5 years' experience in client services, account management, or retail operations support required.
• Proven track record of managing client relationships, building professional analytical reports, and tracking field sales compliance metrics.
• Advanced proficiency in leveraging retail data applications, CRM software, and Microsoft Excel for report generation.
• Requires a flexible schedule with the ability to provide weekend support during high-volume program blitz periods or retail events as needed.
• Strong organizational skills with a demonstrated ability to manage budgets, project timelines, and operational frequency plans.