Claims Assistant II - National Document Team (Legal Claims Support)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary range (but not limited to):

About the role

We’re looking for someone to join our growing team as a Claims Assistant II, Legal Support in our National Document Team. This team will be responsible for gathering, vetting and renaming documents from claims and transferring to the legal team. As a Claims Assistant II, you will be responsible for providing administrative support to our Claims and Legal teams. This is a multi-line role, offering opportunity to interface with a wide variety of centers of excellence within the operation. You will provide quality service and ensure prompt and professional execution of your duties, in line with Corporate policies and standards.

This role is a temporary 9-month contract/secondment position.

What you’ll do here:

• Responsible to access relevant claims systems to retrieve documents 

• Vet, organize and rename documents to save them into the legal document management system for the review of the legal team 

• Remove duplication of document(s) if applicable 

• Communicate with claims and legal team members when documents are ready for review 

• Adhere and meet service level agreements 

• Identify process improvements to management 

What you bring to the table:

• High School or College Diploma including business/administration training or any combination of equivalent education and experience. 

• 3 months or more of related work experience within an administrative or clerical function 

• Exceptional time management and detail oriented abilities at a superior level 

• High attention to detail with accuracy and volume of work completed 

• Effective communications skills with an emphasis on ability to adhere to deadlines and meet SLA 

• Strong computer skills or training with standard office applications 

• At a high level, ability to identify, interpret and organize documents 

• Ability to multi-task and understand prioritization within a fast pace environment

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.