Advocate for commercial clients throughout the claims lifecycle: provide empathetic advisory, manage and maintain claims files, liaise with adjusters and vendors, administer claims document systems, document processes, and proactively resolve issues.
About Us:
Zensurance is redefining commercial insurance for Canadian businesses.
As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
Zensurance has been recognized for its rapid growth and industry impact:
✅ Deloitte’s Technology Fast 50 (2023, 2024, 2025)
✅ Deloitte’s Technology Fast 500 (2024, 2025)
✅ Top Insurance Employers (2022)
At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.
If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!
At Zensurance, delivering a positive customer experience is core to our values. There's no time this matters more than when we're helping our clients navigate a claim.
We’re looking for a Claims Advisor who embodies our values and brings a passion for delivering an exceptional customer experience with each interaction. You'll manage and advocate for our clients throughout the lifecycle of their claims, working directly with clients, adjusters, and vendors.
Reporting to the Team Lead - Claims, you'll use your claims experience to ensure our clients get the best service possible during a difficult time.
Responsibilities:
- Client Advisory: Support and advise clients as soon as they report a claim.
- Empathy & Expertise: Provide a supportive ear and insurance expertise to clients who have suffered a loss.
- Claims Management: Actively manage and maintain open claims files.
- Vendor Liaison: Serve as the main contact and follow up on any unresolved issues or abeyances.
- System Administration: Assist with the administration and upkeep of our claims document management system.
- Process Documentation: Support the creation and review of internal process flows, job aids, guides, and lesson plans.
- Client Advocacy: Advocate for the client during the entire claims process, escalating issues whenever necessary.
- Proactive Problem Solving: Take a proactive approach to challenges, working ahead to prevent potential issues.
Requirements:
- Licensing: A valid provincial broker’s license; RIBO preferred.
- Commercial Insurance Experience: 2+ years of commercial lines insurance experience.
- Claims Background: 2+ years of direct claims experience.
- Soft Skills: Ability to provide empathy and sensitivity during difficult conversations.
- Communication: Able to communicate with clients in a clear, simple manner.
- Detail & Flexibility: Strong attention to detail and proven flexibility when managing multiple clients at a time.
- Industry Designations: CRM, CAIB, or CIP designations are a great asset.
Join Our Sales Team - Empowering Businesses, Building Careers
At Zensurance, we believe sales is about building relationships, providing value, and growing together. Here's what makes our team special:
✔ We Fuel Your Growth
We invest in your learning with a broad training schedule in your first three months. We have an open feedback culture and provide constant goal setting to help you advance your career.
✔ A Culture of Support & Innovation
You'll have the software and technology to manage client interactions, including our in-house Broker Management System (BMS). We give you the tools you need to succeed.
✔ Delivering Value to Canadian Businesses
You'll empower Canadian small businesses with a simple approach to insurance. We work with over 50 providers, using our technology to quickly compare quotes. You'll provide expert advice, ensuring clients get the best coverage and price, with in-house claims support.
✔ Leaders Who Support Your Success
Our sales leaders mentor and guide you, offering regular one-on-one meetings and daily team support.
✔ Clear Career Growth
Our well-defined growth tracks show you what's needed to take your career to the next level, aligning with your skills and ambitions.
Benefits & Perks at Zensurance:
At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.
If you're looking for a team that values learning, collaboration, and impactful work, we’d love to meet you!
💻 Work Your Way
• Remote-first setup for added flexibility
• Home office allowance to create a comfortable workspace
• Top-tier tech: "Office in a box" with all necessary tech equipment
• Half days before public holidays: Enjoy half days before long weekends
❤️ Your Health, Your Way
• Flexible health and dental plans for families, including mental health support
• Health & personal spending accounts to invest in wellness your way
• Parental leave top-up, because family comes first
🚀 Investing in Your Growth
• Education assistance reimbursement for courses, conferences, books, and memberships
• Opportunities to learn from industry experts and grow your career
🤝 Staying Connected
• Weekly Friday huddles to share updates and connect across teams
• Virtual & in-person team-building events to strengthen our culture
We’re building something special. Come be a part of it!
Who We Are:
Business is hard work, but insurance doesn’t have to be!
We empower business owners with simple, tech-driven insurance solutions through our online platform.
Our success is fueled by our team-oriented culture and four core values:
DELIVER – We set ambitious goals and achieve them.
INCLUDE– We foster an open and safe space for all.
INTEGRITY– We do what’s right.
INVENT– We create straightforward, innovative solutions.
AI Tools and Your Interview:
We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.
Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.
Diversity & Inclusion:
Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.
Thank You!
We review every application with care to find the best fit for our team.
While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!
Zensurance Toronto, Ontario, CAN Office
200 University Ave, Toronto, Ontario, Canada, M5H 3C6
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