Change and Release Manager

Title: Change and Release Manager

Reporting to the Senior Manager of IT Operations and Resilience, the Change and Release Manager will be responsible for overseeing the planning, coordination, and execution of changes and releases within the organization's IT infrastructure. You will work closely with various teams including delivery, operations, quality assurance, project management to ensure that changes are implemented smoothly and releases are delivered on schedule with minimal disruptions to the business. The ideal candidate will have strong background with IT Service Management processes, working knowledge of various delivery methodology and a customer-focused mindset.

• Develop and maintain the organization's change management process and release management strategies

• Review and assess proposed changes to determine potential impact on systems, processes, and stakeholders

• Facilitate change review meetings and maintain accurate records of all changes

• Coordinate with stakeholders to ensure that changes are properly evaluated, approved, and scheduled, and ensuring alignment with business objectives and IT priorities

• Establish and maintain release calendars and communicate release schedules to stakeholders

• Ensure compliance with regulatory requirements, industry standards, and organizational policies related to change and release management

• Conduct post-implementation reviews to evaluate the effectiveness of changes and releases and identify areas for improvement

• Collaborate with cross-functional teams to resolve issues and drive continuous improvement in change and release processes

• Oversee the deployment of releases into production environments, coordinating activities to minimize downtime and risk

• Identify and assess risks associated with changes and releases, implementing mitigation strategies as needed

• Communicate effectively with stakeholders to provide updates on change and release activities, address concerns, and solicit feedback

• Build and maintain relationships with key stakeholders, including business leaders, IT teams, and external vendors

• Evaluate and implement tools and technologies to support change and release management processes, such as version control systems, deployment automation tools, and release orchestration platforms

• Continuously assess and enhance the efficiency and effectiveness of tools and workflows to streamline change and release activities

• Bachelor’s degree in computer science, information technology, or related field

• Proven experience in change and release management roles, preferably in a complex IT environment

• Strong understanding of ITIL principles and best practices

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams

• Demonstrated ability to prioritize and manage multiple projects and deadlines

• Experience with change and release management tools and technologies

• Certification in ITIL or related disciplines is a plus

We are actively seeking to fill this role as it is a current vacancy.

About 407 ETR

Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east. 

407 International Inc. is the sole shareholder of 407 ETR and is owned by: 

• Cintra Global S.E., a subsidiary of Ferrovial S.A. (48.29%)

• Canada Pension Plan Investment Board (CPP Investments) and other institutional investors with non-controlling interests (44.20%)

• Public Sector Pension Investment Board (PSP Investments) (7.51%)

Learn more at 407etr.com

Note: At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.

Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.

Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.