Provides outreach, assessment, crisis intervention, and case management to individuals experiencing homelessness, mental illness, addictions, and physical health challenges. Develops recovery plans, teaches daily living skills, coordinates housing and community supports, advocates for clients, maintains documentation, and collaborates with multidisciplinary teams. The role includes community travel, rotating 24/7 crisis support, and connecting clients with financial and social resources.
Title of Job: Case Manager
Vacancies: 2
Date: September 11, 2026
Closing Date: September 27, 2026
Location: Toronto, ON - M-DOT Hotel
Compensation: $57,007 - $71,647 Annually Prorated
Work Type: Onsite
Job ID: 11019700
Existing or New Position: Existing
Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Program Summary:
M-DOT is a specialized team of providers from LOFT, Inner City Health Associates (ICHA) and the Centre for Addictions and Mental Health (CAMH), that delivers services to the most vulnerable individuals living and sleeping on the streets of Toronto. The Team is comprised of 1 Team Lead (LOFT), 5 case managers (LOFT), 1 peer support worker (LOFT), 2 psychiatrists (ICHA), 1 nurse (ICHA) and 1 Concurrent Disorders Social Worker (CAMH). M-DOT provides clinical hands-on support to those with complex healthcare needs, who are experiencing chronic homelessness. M-DOT provides outreach and case management and peer support services with access to psychiatric and medical assessment, consultation, access to treatment, service planning and advocacy. Services are designed to be short-term, focused on comprehensive assessment, stabilization and linking to long term resources. M-DOT provides services to individuals often identified as ‘complex’, who have not responded positively to other programs or attempts to engage. The aim of M-DOT is to provide a low barrier transitional service, that meets individuals where they are at and assists in stabilizing their health, mental health and substance use. M-DOT works from a housing first and harm reduction approach. The goal is to meet immediate needs, reduce barriers and assist individuals in getting connected to housing and follow up support that meets the level of need required for each individual to live successfully in the community.
Job Summary:M-DOT is a specialized team of providers from LOFT, Inner City Health Associates (ICHA) and the Centre for Addictions and Mental Health (CAMH), that delivers services to the most vulnerable individuals living and sleeping on the streets of Toronto. The Team is comprised of 1 Team Lead (LOFT), 5 case managers (LOFT), 1 peer support worker (LOFT), 2 psychiatrists (ICHA), 1 nurse (ICHA) and 1 Concurrent Disorders Social Worker (CAMH). M-DOT provides clinical hands-on support to those with complex healthcare needs, who are experiencing chronic homelessness. M-DOT provides outreach and case management and peer support services with access to psychiatric and medical assessment, consultation, access to treatment, service planning and advocacy. Services are designed to be short-term, focused on comprehensive assessment, stabilization and linking to long term resources. M-DOT provides services to individuals often identified as ‘complex’, who have not responded positively to other programs or attempts to engage. The aim of M-DOT is to provide a low barrier transitional service, that meets individuals where they are at and assists in stabilizing their health, mental health and substance use. M-DOT works from a housing first and harm reduction approach. The goal is to meet immediate needs, reduce barriers and assist individuals in getting connected to housing and follow up support that meets the level of need required for each individual to live successfully in the community.
The Case Manager on the M-DOT Hotel Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and community-based assessment and case management services to individuals living in various physical distancing shelter hotel programs through the city of Toronto. Case Managers work as part of a team that includes Team Leaders, Peer Support Workers, and Housing Support Workers, to meet clients’ housing and other social and health needs. The program works closely with nurses and physicians from Inner City Health Associates, to assess, plan, treat and support clients. The position will involve driving and a valid Ontario driver’s license and insurance are required. Access to a car is a requirement.
What You Will Do:
- Create individualized support and recovery plans with clients and professionals based on assessments.
- Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
- Coordinate care by connecting clients with social, medical, and community support.
- Provide crisis intervention and help develop crisis plans.
- Represent the program professionally with clients, families, and community partners.
- Mediate conflicts and help clients learn problem-solving skills.
- Organize or support social activities to reduce isolation.
- Maintain accurate client records and documentation.
- Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
- Provide on-call 24/7 crisis support on a rotating basis.
- Assist with preparing units for new clients.
- Provide case management and connect clients with services like housing and ID support.
- Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
- Other duties as assigned by Program Manager and/or designated supervisor.
- Post-secondary education in Social Services / Human Services or equivalent field.
- Minimum 3 years’ working experience with client population group.
- Understanding of challenges faced by adults with challenges, eg: mental illness, addictions, physical health concerns, and homelessness etc.
- Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
- Ability to build therapeutic relationships and collaborate with clients on goals.
- Familiarity with community resources and professional services.
- Strong teamwork skills in a multidisciplinary environment.
- Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
- Solid computer literacy for maintaining records, files, and reports.
- Effective analytical, organizational, and time management skills for coordinating client support and program activities.
- Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
- Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.
- Expected to meet people, on site and outside, making exposure to the weather and climbing stairs are expectations of the position. A car is an asset.
- Need to walk on rough terrain from time-to-time, for example, uneven ground, parks, or ravines while providing outreach to community members sleeping outside.
- A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
- Defined Benefits Pensions Plan
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard,
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
- Tuition reimbursement program
- Maternity-leave top up program and Parental leave top up program
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Note:
- A satisfactory vulnerable sector check (VSC) is also required.
- This posting provides only a summary of the responsibilities and requirements for the position
LOFT Community Services Toronto, Ontario, CAN Office
Toronto, Canada
LOFT Community Services Aurora, Ontario, CAN Office
126 Wellington Street West - Unit# 216, Aurora, Canada, L4G 2N13
LOFT Community Services Bradford West Gwillimbury, Ontario, CAN Office
136 Barrie Street, Bradford West Gwillimbury, Canada, L3Z 2A9
LOFT Community Services Newmarket, Ontario, CAN Office
102 Main Street South - Unit 2, Newmarket, Canada, L3Y 3Y7
LOFT Community Services North York, Ontario, CAN Office
125-7 Arleta Avenue, North York, Canada, M3L 2E2
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